Quality and Training Specialist
Description
Join an established and innovative company in the fast-growing solar industry and enjoy strong pay rate + benefits + advancement opportunities!
We offer an extensive benefits package which includes:
• Medical Insurance
• Dental Insurance
• Vision Care Insurance
• 401K
• Medical Reimbursement Accounts (HSA & FSA)
• Employee Assistance Program
• Employee Discounts
• $50k Life Insurance covered 100% by Freedom Forever
• Paid Time-Off
• Dental Insurance
• Vision Care Insurance
• 401K
• Medical Reimbursement Accounts (HSA & FSA)
• Employee Assistance Program
• Employee Discounts
• $50k Life Insurance covered 100% by Freedom Forever
• Paid Time-Off
POSITION SUMMARY:
The Quality & Training Specialist at Freedom Forever is a key contributor to driving a culture of excellence by enhancing the quality of work and professional development across the organization. This role combines training and quality assurance responsibilities to ensure adherence to company standards, optimize employee performance, and support continuous improvement initiatives. The Specialist will develop training programs, conduct quality audits, and collaborate with teams to implement process enhancements, making a significant impact on the overall growth and success of the organization.
The Quality & Training Specialist at Freedom Forever is a key contributor to driving a culture of excellence by enhancing the quality of work and professional development across the organization. This role combines training and quality assurance responsibilities to ensure adherence to company standards, optimize employee performance, and support continuous improvement initiatives. The Specialist will develop training programs, conduct quality audits, and collaborate with teams to implement process enhancements, making a significant impact on the overall growth and success of the organization.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
• Develop and deliver training programs that align with business goals, covering new hire
onboarding, role-specific upskilling, and cross-departmental learning.
• Conduct quality audits to assess adherence to company standards, identifying areas for
improvement and implementing corrective actions.
• Provide on-the-job support and coaching to employees, addressing procedural questions and
quality-related issues to drive continuous improvement.
• Use data and key performance indicators (KPIs) to monitor training effectiveness and quality
outcomes, making adjustments as needed to optimize results.
• Regularly update training content and processes to reflect current standards and best practices,
ensuring consistency and relevance.
• Collaborate with leadership and cross-functional teams to share insights from audits and
training evaluations, supporting organizational initiatives aimed at improving quality and
operational efficiency.
• Perform other duties as assigned
QUALIFICATION REQUIREMENTS:
Education & Certifications:
• High School Diploma or GED required; additional education in Learning and Development,
• High School Diploma or GED required; additional education in Learning and Development,
Quality Management, or a related field is preferred.
Knowledge, Skills & Abilities:
• Understanding of adult learning principles and experience with training program design
• Experience conducting quality audits and implementing process improvements
• Excellent communication skills, with the ability to engage learners and collaborate with teams
• Data-driven mindset, using analytics to improve training effectiveness
• Adaptable and detail-oriented, capable of managing multiple tasks and shifting priorities
• Willing to work on-site and in office 50% of the time throughout the year; Remote 50% of the
time throughout the year
• Work flexible hours or work odd hours, though rarely needed
• Ability to learn quickly, specifically on new industry and product changes
• Ability to speak publicly and maintain high energy during speaking or training sessions
• Willing to speak directly with customers and homeowners should the need arise
Excellent organizational/time management skills required
• Advanced proficiency in Word, Excel, PowerPoint, and other computer applications
• Excellent written and verbal communication skills
• Excellent customer service skills
• Must have a valid state driver’s license and a clean driving record
• Ability to work well with others in a collaborative team environment
• Understanding of adult learning principles and experience with training program design
• Experience conducting quality audits and implementing process improvements
• Excellent communication skills, with the ability to engage learners and collaborate with teams
• Data-driven mindset, using analytics to improve training effectiveness
• Adaptable and detail-oriented, capable of managing multiple tasks and shifting priorities
• Willing to work on-site and in office 50% of the time throughout the year; Remote 50% of the
time throughout the year
• Work flexible hours or work odd hours, though rarely needed
• Ability to learn quickly, specifically on new industry and product changes
• Ability to speak publicly and maintain high energy during speaking or training sessions
• Willing to speak directly with customers and homeowners should the need arise
Excellent organizational/time management skills required
• Advanced proficiency in Word, Excel, PowerPoint, and other computer applications
• Excellent written and verbal communication skills
• Excellent customer service skills
• Must have a valid state driver’s license and a clean driving record
• Ability to work well with others in a collaborative team environment
Special Skills & Training:
• Management, Training or Quality Control in Construction, General Operations, or Call Center
related field
• Management, Training or Quality Control in Construction, General Operations, or Call Center
related field
INDSJ1
TRAVEL REQUIREMENTS (Employee is required to travel for business purposes, not including commute to and from work.) If required to travel, must have a valid Driver's License/Insurance and the ability to drive a personal vehicle to different sites
Freedom Forever is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.