Account Management Supervisor

Headquarters-Las Vegas Las Vegas, Nevada


Description

Position at Freedom Forever

Competitive Pay + Benefits 

We offer: 
  • Medical, Dental & Vision Insurance Packages
  • 401K
  • Medical Reimbursement Accounts (HSA & FSA)
  • Employee Assistance Program
  • Employee Discounts
  • $50k Life Insurance covered 100% by Freedom Forever
  • Paid Time-Off 
  • Opportunities for professional development and advancement
  • Supportive and collaborative work environment
Position Summary:
The Account Management Supervisor oversees a team responsible for coordinating, auditing, and managing action items for Freedom Forever’s network of third-party dealers and sales representatives. This role ensures the team meets performance goals and service-level agreements while optimizing processes for improved outcomes.
 
Key Responsibilities:
  • Manage and oversee a team to ensure they meet performance expectations and project deadlines.
  • Provide ongoing coaching, feedback, and performance evaluations.
  • Understand Freedom Forever’s project lifecycle and address escalated issues promptly.
  • Analyze reports to identify bottlenecks and propose solutions.
  • Collaborate with the Senior Manager of Accounts on team updates and escalations.
  • Ensure resources and training are in place to meet business initiatives.
  • Continuously improve training materials, processes, and software systems.
  • Monitor and mentor team members, delegating tasks as needed.
  • Coordinate escalated revisions and manage project workflows.
 
Qualifications:
  • High School Graduate or GED required.
  • 2+ years of solar experience required.
  • 2+ years of customer service experience required.
  • 1+ year of solar leadership experience preferred.
  • Excellent verbal and written communication skills.
  • Strong focus on operational excellence and ability to persevere in high-stress environments.
  • Strong multitasking and organizational skills.
  • Excellent customer service and problem-solving skills.

 

Freedom Forever is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

Must be located in Las Vegas, Nevada