Freedom Forever Careers

• Be familiar and utilize knowledge of utility, AHJ and Freedom policies to implement structure, policies and procedures 

• Is up to date with industry and company changes that affect proposals and pricing 

• Has a deep understanding of the workflows between departmental technologies 

• Responsible for keeping tools and platforms up to date with changes regarding contracts, policies, utility rate and/or incentive changes, finance rate changes, dealer fee changes, etc 

• Understands and can perform the functions of all proposal builds 

• Understands finance in terms of loan products, dealer fees and how to price them in conjunction with net and gross price per watt 

• Work alongside our marketing and legal teams to ensure all proposal content fits state, design, formatting and brand requirements 

• Provide training and knowledge to the sales force (and at times the larger organization) of proposal updates, processes, and procedures. 

• Manages the real-time support and service for sales representatives in the home 

• Ensure all inquiries are answered effectively in a timely manner and that the team is performing to their best capabilities throughout the day 

• Knowledgeable in the operational and sales functions of Freedom Forever 

• Must stay up to date with company processes, software and policies 

• Manages working queues, including keeping detailed reporting of KPI’s, and advising management on trending situations where necessary 

• Analyzes audit results for process improvement with staff, technology and sales 

• Provides encouragement to team members, including communicating team goals and identifying areas for training or skill checks 

• Communicates deadlines and sales goals to team members 

• Develops strategies to promote team member adherence to company regulations and performance goals 

• Conducts team meetings to update members on best practices and continuing expectations 

• Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines 

• Responsible for other duties as assigned 

• Minimum of 3-5 years of related experience in the solar field 

• Minimum of 3 years in management 

• Excellent written and verbal communication skills and attention to detail; 

• High integrity, energy and enthusiasm. 

• Exercise resourcefulness when navigating and developing content 

• Presentation, graphic design and layout skills 

• Ability to multitask and work under tight deadlines with strong project management, organizational and coordination skills; 

• Ability to strategize, research, and compile necessary data; 

• Highly organized and strong desire to win as a team; 

• Experience in solar sales and process, construction, design, or an engineering-related industry is a plus 

• Expert-level abilities in Google Suite, Microsoft Office Professional, particularly MS Word and MS PowerPoint  

• Expert level abilities with Aurora, Sighten, Sunrun, AutoCAD and other platforms preferred.  

• Proven success record of problem solving and achieving customer satisfaction results 

• Ability to work well with staff and maintain cohesiveness 

• Ability to exceed initial response time 

• High level of attention to detail 

• Sense of urgency and reliability 

• Willingness to go the extra mile and get the job done in an occasionally high stress environment 

• Self-motivated and results driven in a dynamic and rapidly changing environment 

• Professional and adaptable to change in a growth-oriented company 

• Superior listening, verbal and written communication skills 

• Ability to interpret technical instructions in diagram form as well as basic operation/procedure manuals 

• Strong analytical, organizational, administrative, time management, problem solving and conflict resolution skills 

• Mature and motivated individual who can de-escalate difficult situations 

• Able to define problems, consider alternatives and evaluate their impact 

• Bilingual (Spanish or Mandarin) a plus 

• Available to work weekends and during busy seasons such as holidays and overtime 

• Regularly spend long hours sitting and using office equipment and computers 

• Regularly move from sitting to standing positions effortlessly 

• Regularly spend long hours in intense concentration reviewing and entering financial information into a computer 

• Regularly use hands and fingers to handle, control or feel objects 

• Regularly see details of objects that are less than a few feet away 

• Regularly speak clearly so listeners can understand 

• Regularly understand the speech of another person 

• Frequently work on projects that require deadlines 

• Frequently bend to file and maintain files 

• Occasionally lift 5-10 pounds 

High Priority