Sales Concierge l
Description
Freedom Forever is currently hiring Sales Concierge for our Carolina, PR Office!
Do you have experience in residential solar installs and looking for a home where you can grow? If you have a passion for Solar, Renewable Energy, Natural Resources, Sustainability, come and apply with us!
POSITION SUMMARY:
The Sales Concierge I is an entry level role within the Dealer Services Division. The main purpose of this role is to support Freedom’s sales force through all means of communication used at the headquarters level. Under close supervision, Sales Concierge I are given detailed instructions in the performance of routine communication functions. They are to reassure the sales teams that they are in good hands and will assist in providing the needed information. This role displays a basic understanding of the company’s operations and sales. In addition, this role will be responsible for reviewing new solar projects submitted into Freedom Forever’s system and determining whether all requirements have been met to move the project forward in the process. They are the first team to review new project submissions for compliance and to interact directly with Freedom’s network of sales representatives to convey missing requirements and schedule site audits.
Essential Job Duties and Responsibilities:
- Ability to work a rotating schedule- including early mornings, late evenings, holidays, Saturdays and Sundays are required
- Must be able to operate a computer and other communications equipment (i.e. phone, instant messaging, video conferencing, email, etc.)
- Ability to communicate clearly and concisely in a professional and effective manner, both verbally and written
- Maintain tact and professionalism when dealing with difficult/irate people and those in stressful situations
- Follow written and verbal directions, policies, and procedures
- Ability to work with frequent interruptions
- Develop and maintain cooperative, effective working relationships with others
- Basic clerical and typing skills.
- Ability to actively listen and comprehend callers' requests and assist with any questions
- Must be able to communicate clearly and in a positive demeanor on the phone
- Ability to multitask
- Computer literate and typing skills of at least 35 words per minute
- Excellent communication, customer service, attention to detail and problem-solving skills, including the ability to maintain composure under stress in a high level environment
- Demonstrates a sense of urgency and ability to meet deadlines
- Must be highly organized and able to multitask on several projects at a time
- Strong client-facing and teamwork skills
- Perform other duties as assigned
QUALIFICATION REQUIREMENTS:
Education & Certifications:
- High School Graduate or GED
Experience:
- 1 year of customer service experience required
- 1 year of solar sales support experience preferred
Special Skills & Training:
- Maintain tact and professionalism when dealing with difficult/irate people and those in stressful situations
- Ability to work with frequent interruptions
- Demonstrates a sense of urgency and ability to meet deadlines
- Must be highly organized and able to multitask on several projects at a time
- Strong client-facing and teamwork skills
High Priority
Freedom Forever is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation, and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.