Service Scheduling Coordinator
Description
Competitive Hourly Pay + Benefits
Job located at our Headquarters office in Las Vegas, NV; not seeking remote employees
We offer:
- Medical, Dental & Vision Insurance Packages
- 401K
- Medical Reimbursement Accounts (HSA & FSA)
- Employee Assistance Program
- Employee Discounts
- $50k Life Insurance covered 100% by Freedom Forever
- Paid Time-Off
- Opportunities for professional development and advancement
- Supportive and collaborative work environment
Are you ready to make a real difference? At Freedom Forever, we’re on a mission to become the top solar installation company in the nation, bringing solar energy to states across the country. We’re seeking driven and motivated individuals who thrive in a fast-paced, high-energy environment. Here at Freedom Forever, we are problem solvers, servant leaders, and disruptors! Proudly, we’ve ranked in the TOP 500 fastest-growing private companies in America by Inc. 500 for seven years in a row!
We’re looking for a dedicated Service Scheduling Coordinator to join our dynamic team and help us shine even brighter!
Position Summary:
As a Service Scheduling Coordinator, you’ll play a crucial role in ensuring our customers’ solar equipment is functioning perfectly by scheduling timely service appointments. You’ll collaborate with the Service Team to keep schedules updated and assist with special requests from colleagues and customers.
Essential Job Duties and Responsibilities:
- Manage & Track: Oversee project deliverables and timelines, keeping customers fully informed.
- Collaborate: Work with leaders and the Service Team through calls, emails, and meetings to ensure calendars are up to date.
- Monitor & Action: Address the backlog for your assigned region daily.
- Assist: Help with escalated customer issues, coordinating with other departments to find resolutions.
- Resolve: Address customer complaints by working with other teams to find solutions.
- Coordinate: Work with various departments daily.
- Adapt: Perform other duties as assigned to support our mission.
Qualification Requirements:
Education & Certifications:
- High School Graduate or GED
Experience:
- Previous solar experience preferred but not required
- 2+ years of administrative or customer support experience, preferably in a related industry
Knowledge, Skills & Abilities:
- Proficient at multitasking and problem-solving
- Excellent organizational skills
- Strong telephone skills
- Proficiency in Outlook and OneNote required; experience with PowerBI preferred
- Excellent written and verbal communication skills
- Exceptional customer service skills
- Discretion and confidentiality
TRAVEL REQUIREMENTS (Employee is required to travel for business purposes, not including commute to and from work.)
If required to travel, must have a valid Driver's License/Insurance and the ability to drive a personal vehicle to different sites.
If required to travel, must have a valid Driver's License/Insurance and the ability to drive a personal vehicle to different sites.
Freedom Forever is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
Job located in NV; not seeking remote employees