Freedom Forever Careers

• Work assigned queues and document project findings and resolutions per established SOP’s  
• Review Scope of Work for Residential Solar Projects  
• Triage projects, create practical solutions, initiate proper action, and follow through  
• Build rapport with sales managers, sales administrators, and sales representatives to improve realization rates   
• Demonstrate basic to advanced understanding of the Aurora design platform to initiate design changes  
• Comprehend complicated design requirements and understand necessary equipment changes based on those requirements  
• Properly escalate design and SOW issues to the appropriate internal teams for resolution  
• Learn to answer and action a variety of process and project-specific questions  
• Become familiar with project requirements based on region, utilities, AHJ’s, and finance partners  
• Become proficient in LIGHTSPEED, Freedom’s custom-built CRM   
• Participate in team meetings, discussions, and other activities as required to support the team and improve the quality of the operation  
• Perform other duties as assigned  

• High School Graduate or GED   

• Must be open to working Saturday and Sunday  

• 1+ years of solar sales support experience preferred   
• 1+ years of customer service experience required   

• Ability to work a rotating schedule- including early mornings, late evenings, holidays, Saturdays and Sundays are required  
• Must be able to operate a computer and other communications equipment (i.e. phone, instant messaging, video conferencing, email, etc.)  
• Ability to communicate clearly and concisely professionally and effectively, both verbally and written  
• A perpetual focus on operational excellence and the ability to persevere in an occasionally high-stress environment  
• Maintain tact and professionalism when dealing with difficult/irate people and those in stressful situations
• Follow written and verbal directions, policies, and procedures  
• Ability to work with frequent interruptions  
• Develop and maintain cooperative, effective working relationships with others  
• Basic clerical and typing skills  
• Ability to multitask  
• Computer literate and typing skills of at least 35 words per minute  
• Excellent communication, customer service, attention to detail and problem-solving skills, including the ability to maintain composure under stress in a high-level environment  
• Demonstrates a sense of urgency and ability to meet deadlines  
• Must be highly organized and able to multitask on several projects at a time  
• Strong client-facing and teamwork skills  

• Regularly spend long hours sitting and using office equipment and computers  
• Regularly move from sitting to standing positions effortlessly  
• Regularly spend long hours in intense concentration reviewing and entering financial information into a computer  
• Regularly use hands and fingers to handle, control or feel objects  
• Regularly see details of objects that are less than a few feet away  
• Regularly speak clearly so listeners can understand  
• Regularly understand the speech of another person  
• Frequently work on projects that require deadlines  
• Frequently bend to file and maintain files  
• Occasionally lift 5-10 pounds  

High Priority