HOA Coordinator

Headquarters-Las Vegas Las Vegas, Nevada

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Description

Position at Freedom Forever

Competitive Pay + Benefits  
  
We offer an extensive benefits package which includes:
  • Medical Insurance 
  • Dental Insurance 
  • Vision Care Insurance 
  • 401K 
  • Medical Reimbursement Accounts (HSA & FSA) 
  • Employee Assistance Program 
  • Employee Discounts 
  • $25k Life Insurance covered 100% by Freedom Forever 
  • Paid Time-Off 
POSITION SUMMARY: 
 
The HOA coordinator is responsible for handling the HOA process from start to finish. The primary goal is to provide exceptional customer service while efficiently removing HOA as a blocker to installation within the bounds of prescribed HOA process guidelines. 
 
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: 
  • Conducting research to identify HOA requirements and application process 
  • Assembling all documents required for HOA approval 
  • Communicating with homeowners, Sales Reps, and HOA's through various mediums; phone calls, text, and email 
  • Coordinate with various departments for customer resolutions 
  • Take extreme ownership of customer issues and see through to resolution 
  • Understand company and department goals and KPIs. Ensure workstreams are aligned 
  • Provide feedback to management regarding processes, tools, and best practices 
  • Perform other additional duties as needed to support company goals and initiatives 
 
QUALIFICATION REQUIREMENTS: 
 
Education & Certifications: 
 
  • High School Graduate or GED 
 
Experience: 
 
  • Office or clerical experience preferred  
  • Advanced computer skills  
Knowledge, Skills & Abilities: 
  • Self-motivated 
  • Ability to thrive in a team environment 
  • Ability to manage workflow 
  • Ability to multitask 
  • Excellent customer service skills 
  • Excellent written and verbal communication skills required 
  • Regular, reliable, and predictable attendance required 
  • Attend weekly webinars or departmental calls 
  • Ability to communicate with different departments efficiently with no less than a24-hour turnaround time 
  • Must submit all designs finished by the design team within a 24-hour turnaround 
  • Maintain expense reports for daily transactions 
  • Submit weekly reports for checks and monthly reports for all credit card transactions 
 
PHYSICAL DEMANDS AND ABILITIES 
  • Regularly spend long hours sitting and using office equipment and computers 
  • Regularly spend long hours answering phone calls and emails 
  • Regularly move from sitting to standing positions effortlessly 
  • Regularly spend long hours in intense concentration reviewing and entering information into a 
  • computer 
  • Regularly use hands and fingers to handle, control or feel objects 
  • Regularly see details of objects that are less than a few feet away 
  • Regularly speak clearly so listeners can understand 
  • Regularly understand the speech of another person 
  • Frequently work on projects that require deadlines 
  • Frequently bend to file and maintain files 
  • Occasionally lift 5-10 pounds 

High Priority 

Freedom Forever is an equal-opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.  

Must be in office, Las Vegas Nevada

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