Sales Support Manager
Description
Competitive Pay + Benefits
We offer an extensive benefits package which includes:
• Medical Insurance
• Dental Insurance
• Vision Care Insurance
• 401K
• Medical Reimbursement Accounts (HSA & FSA)
• Employee Assistance Program
• Employee Discounts
• $25k Life Insurance covered 100% by Freedom Forever
• Paid Time-Off
• Dental Insurance
• Vision Care Insurance
• 401K
• Medical Reimbursement Accounts (HSA & FSA)
• Employee Assistance Program
• Employee Discounts
• $25k Life Insurance covered 100% by Freedom Forever
• Paid Time-Off
Are you ready to do work that truly makes a difference? Freedom Forever is striving to be the number one solar installation company in the nation and brighten the states with our solar energy. We are looking for driven and motivated individuals with a vision to thrive in our fast-paced, high-energy environment. Here at Freedom Forever, we are problem solvers, servant leaders, and disruptors! We are proud to say that our company has ranked TOP 500 fastest-growing private companies in America by Inc. 500 six years in a row!
POSITION SUMMARY:
The Sales Support Manager has a leadership role focused on pre-sale action that affects post-sale processes and operations. This person oversees the Sales Support team whose main priority is front lining pre-sale inquiries as well as proposals. This is a fast-paced department and requires a high sense of urgency with the accuracy to match. This role provides, organizes and implements a process for a well-functioning team and strives for high performance. The process should create a steady flow of projects in the Operations pipeline and should avoid all possible support issues. The Sales Support Manager role will have a great understanding of finance, construction, system details and the solar industry.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
- Be familiar and utilize knowledge of utility, AHJ and Freedom policies to implement structure, policies and procedures
- Is up to date with industry and company changes that affect proposals and pricing
- Has a deep understanding of the workflows between departmental technologies
- Responsible for keeping tools and platforms up to date with changes regarding contracts, policies, utility rate and/or incentive changes, finance rate changes, dealer fee changes, etc
- Understands and can perform the functions of all proposal builds
- Understands finance in terms of loan products, dealer fees and how to price them in conjunction with net and gross price per watt
- Work alongside our marketing and legal teams to ensure all proposal content fits state, design, formatting and brand requirements
- Provide training and knowledge to the sales force (and at times the larger organization) of proposal updates, processes, and procedures.
- Manages the real-time support and service for sales representatives in the home
- Ensure all inquiries are answered effectively in a timely manner and that the team is performing to their best capabilities throughout the day
- Knowledgeable in the operational and sales functions of Freedom Forever
- Must stay up to date with company processes, software and policies
- Manages working queues, including keeping detailed reporting of KPI’s, and advising management on trending situations where necessary
- Analyzes audit results for process improvement with staff, technology and sales
- Provides encouragement to team members, including communicating team goals and identifying areas for training or skill checks
- Communicates deadlines and sales goals to team members
- Develops strategies to promote team member adherence to company regulations and performance goals
- Conducts team meetings to update members on best practices and continuing expectations
- Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
- Responsible for other duties as assigned
QUALIFICATION REQUIREMENTS:
Experience:
- Minimum of 3-5 years of related experience in the solar field
- Minimum of 3 years in management
Knowledge, Skills & Abilities:
- Excellent written and verbal communication skills and attention to detail;
- High integrity, energy and enthusiasm.
- Exercise resourcefulness when navigating and developing content
- Presentation, graphic design and layout skills
- Ability to multitask and work under tight deadlines with strong project management, organizational and coordination skills;
- Ability to strategize, research, and compile necessary data;
- Highly organized and strong desire to win as a team;
- Experience in solar sales and process, construction, design, or an engineering-related industry is a plus
- Expert-level abilities in Google Suite, Microsoft Office Professional, particularly MS Word and MS PowerPoint
- Expert level abilities with Aurora, Sighten, Sunrun, AutoCAD and other platforms preferred.
- Proven success record of problem solving and achieving customer satisfaction results
- Ability to work well with staff and maintain cohesiveness
- Ability to exceed initial response time
- High level of attention to detail
- Sense of urgency and reliability
- Willingness to go the extra mile and get the job done in an occasionally high stress environment
- Self-motivated and results driven in a dynamic and rapidly changing environment
- Professional and adaptable to change in a growth-oriented company
- Superior listening, verbal and written communication skills
- Ability to interpret technical instructions in diagram form as well as basic operation/procedure manuals
- Strong analytical, organizational, administrative, time management, problem solving and conflict resolution skills
- Mature and motivated individual who can de-escalate difficult situations
- Able to define problems, consider alternatives and evaluate their impact
- Bilingual (Spanish or Mandarin) a plus
- Available to work weekends and during busy seasons such as holidays and overtime
PHYSICAL DEMANDS AND ABILITIES
- Regularly spend long hours sitting and using office equipment and computers
- Regularly move from sitting to standing positions effortlessly
- Regularly spend long hours in intense concentration reviewing and entering financial information into a computer
- Regularly use hands and fingers to handle, control or feel objects
- Regularly see details of objects that are less than a few feet away
- Regularly speak clearly so listeners can understand
- Regularly understand the speech of another person
- Frequently work on projects that require deadlines
- Frequently bend to file and maintain files
- Occasionally lift 5-10 pounds
TRAVEL REQUIREMENTS (Employee is required to travel for business purposes, not including commute to and from work.)
If required to travel, must have a valid Driver's License/Insurance and the ability to drive a personal vehicle to different sites.
Freedom Forever is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.