Regional Solutions Manager
Description
POSITION SUMMARY:
The Regional Solutions Manager primary responsibility is to manage the post-sale pipeline with a goal of increasing the districts overall realization rates and installation velocity. In addition to regular pipeline reviews and escalations, the Regional Solutions Manager will continually seek out breakdowns within Freedom's operations process, to then communicate those breakdowns, including proposed solutions, to leadership. A successful Regional Solutions Manager will have a clear understanding of Freedom’s sales and installation process, be solutions driven and possess a keen attention to detail. This role will report to the Manager of Sales Support and will work closely with Project Specialists and various other personnel.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
- Triage complex projects, create practical solutions, initiate proper action, and follow through to ensure project progression
- Develop rapport with the Regional Operations Team Leaders within the assigned Dealer or segment and maintain a positive environment focused on project progression, trend correction and install velocity
- Act as the liaison between Freedom’s internal operations teams and network of third-party dealers to provide overall process improvement for Freedom Forever Operations
- Identify trends within the installation process that negatively impacts project realization and velocity and present findings to operations and sales teams
- Meet daily expectations as set out and communicated by management
- Proactively communicate pertinent project updates with Sales, Branch and HQ Operations
- Promote teamwork and cooperative effort
- Participate in team meetings, discussions and other activities as required to support the
- team and improve the quality of the operation
- Perform other duties as assigned
QUALIFICATION REQUIREMENTS:
Education & Certifications:
- High School Graduate or GED
Experience:
- 2+ years of solar sales support experience required
- 2+ years of customer service experience required
Freedom Forever is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.