Manager, Partner Compliance
Description
Competitive Pay + Benefits
We also offer an extensive benefits package which includes:
- Medical Insurance
- Dental Insurance
- Vision Care Insurance
- 401K
- Medical Reimbursement Accounts (HSA & FSA)
- Employee Assistance Program
- Employee Discounts
- $50k Life Insurance covered 100% by Freedom Forever
- Paid Time-Off
POSITION SUMMARY:
The Manager, Partner Compliance will be responsible for keeping Independent Authorized Dealers and their Sales Representatives within compliance of Freedom Forever's various requirements, guidelines, and policies. They will be tasked with, among others, creating a frictionless Dealer and Sales Representative onboarding process, administering the requirement review and user activation/deactivation process, proactively and continuously ensuring that all Dealers and Sales Representatives are adhering to Freedom's policies, including ethical marketing and sales practices, and facilitating the review of potential infractions as well as execution of judgements against individuals found to have committed infractions. The Manager, Partner Compliance must have in-depth knowledge of the residential solar industry, the solar sales & installation process, and Freedom Forever's internal processes, as well as a basic understanding of contract law, state contractor requirements, and other topics of special interest.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
- Manage a team of Dealer Administrators and Compliance Specialists who will carry out the day-to-day administrative functions of the department
- Ensure that Dealer and Sales Representative onboarding is managed in a timely, accurate and consistent manner, and that service level agreements are always met
- Collaborate with Freedom's Technology Development team to develop tools and systems necessary for a frictionless partner experience
- Interact with several internal teams, including Freedom's Sales Concierge, to ensure that the Sales Representatives are provided with a high level of service and that communication between teams and external stakeholders occurs in a smooth and timely manner
- Develop compliance review checkpoints and reports, ensuring that Freedom's sales origination partners are adhering to policies outlined in Freedom's Independent Dealer Agreements
- Establish an escalation review process and committee made up of various stakeholders to examine individual Sales Representative and Dealer complaints and issue penalties when appropriate
- Perform other duties as assigned
QUALIFICATION REQUIREMENTS:
Education & Certifications:
- Bachelor’s Degree Preferred
- High School Graduate or GED
Experience:
- 4+ years of managerial experience
Knowledge, Skills & Abilities:
- Excellent written and verbal communication skills
- Extensive knowledge in residential solar photovoltaic industry, including utility policies and rate structures
- The ability to work under pressure and handle challenging situations with confidence, drive, enthusiasm and a sense of responsibility and fair play
- Strategic leadership and decision-making
- Excellent complex multi-functional project and people management skills
- Excellent analytical, quantitative, organizational, and prioritization skills
- Must be innovative, proactive and a team player
- Must be able to plan, prioritize and implement
- Detailed oriented
- Must be effective working independently, as well as with others
- Must be able to lead and manage others in a professional environment effectively
- Proven leadership ability to influence, develop, and empower employees to achieve objectives with a team approach
- Experience in managing internal and external engineering and consulting resources
- Assertive, able to cope with pressure, a team player
Special Skills & Training:
- Basic financial knowledge of revenue and profitability
- Analytical expertise in understanding complex issues and their consequences
- Hands on experience with CRM software and MS Office (MS Excel in particular)
PHYSICAL DEMANDS AND ABILITIES
- Regularly spend long hours sitting and using office equipment and computers
- Regularly spend long hours answering phone calls and emails
- Regularly move from sitting to standing positions effortlessly
- Regularly spend long hours in intense concentration reviewing and entering information into a computer
- Regularly use hands and fingers to handle, control or feel objects
- Regularly see details of objects that are less than a few feet away
- Regularly speak clearly so listeners can understand
- Regularly understand the speech of another person
- Frequently work on projects that require deadlines
- Frequently bend to file and maintain files
- Occasionally lift 5-10 pounds
Freedom Forever is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
Must be in office Las Vegas, NV