Sales Support Manager
Description
Competitive Pay + Benefits
We offer an extensive benefits package which includes:
• Medical Insurance
• Dental Insurance
• Vision Care Insurance
• 401K
• Medical Reimbursement Accounts (HSA & FSA)
• Employee Assistance Program
• Employee Discounts
• $50k Life Insurance covered 100% by Freedom Forever
• Paid Time-Off
• Dental Insurance
• Vision Care Insurance
• 401K
• Medical Reimbursement Accounts (HSA & FSA)
• Employee Assistance Program
• Employee Discounts
• $50k Life Insurance covered 100% by Freedom Forever
• Paid Time-Off
Are you ready to do work that truly makes a difference? Freedom Forever is striving to be the number one solar installation company in the nation and brighten the states with our solar energy. We are looking for driven and motivated individuals with a vision to thrive in our fast-paced, high-energy environment. Here at Freedom Forever, we are problem solvers, servant leaders, and disruptors! We are proud to say that our company has ranked TOP 500 fastest-growing private companies in America by Inc. 500 six years in a row!
POSITION SUMMARY:
The Sales Support Manager has a leadership role focused on pre-sale action that affects post-sale processes and operations. This person oversees the Sales Support team whose main priority is front lining pre-sale inquiries as well as proposals. This is a fast-paced department and requires a high sense of urgency with the accuracy to match. This role provides, organizes and implements a process for a well-functioning team and strives for high performance. The process should create a steady flow of projects in the Operations pipeline and should avoid all possible support issues. The Sales Support Manager role will have a great understanding of finance, construction, system details and the solar industry.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
- Be familiar and utilize knowledge of utility, AHJ and Freedom policies to implement structure, policies and procedures
- Is up to date with industry and company changes that affect proposals and pricing
- Has a deep understanding of the workflows between departmental technologies
- Responsible for keeping tools and platforms up to date with changes regarding contracts, policies, utility rate and/or incentive changes, finance rate changes, dealer fee changes, etc
- Understands and can perform the functions of all proposal builds
- Understands finance in terms of loan products, dealer fees and how to price them in conjunction with net and gross price per watt
- Work alongside our marketing and legal teams to ensure all proposal content fits state, design, formatting and brand requirements
- Provide training and knowledge to the sales force (and at times the larger organization) of proposal updates, processes, and procedures.
- Manages the real-time support and service for sales representatives in the home
- Ensure all inquiries are answered effectively in a timely manner and that the team is performing to their best capabilities throughout the day
- Knowledgeable in the operational and sales functions of Freedom Forever
- Must stay up to date with company processes, software and policies
- Manages working queues, including keeping detailed reporting of KPI’s, and advising management on trending situations where necessary
- Analyzes audit results for process improvement with staff, technology and sales
- Provides encouragement to team members, including communicating team goals and identifying areas for training or skill checks
- Communicates deadlines and sales goals to team members
- Develops strategies to promote team member adherence to company regulations and performance goals
- Conducts team meetings to update members on best practices and continuing expectations
- Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
- Responsible for other duties as assigned
QUALIFICATION REQUIREMENTS:
Experience:
- Minimum of 3-5 years of related experience in the solar field
- Minimum of 3 years in management
Freedom Forever is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.