Director Operational Risk

Legal Tempe, Arizona



Freedom Financial Network is a family of companies that takes a people-first approach to financial services, using technology to empower consumers to overcome debt and create a brighter financial future. The company was founded in 2002 by Brad Stroh and Andrew Housser on the belief that by staying committed to helping people, you can ensure better financial outcomes for both the customer and the business. This Heart + $ philosophy still guides the vision of our growing company, which has helped millions of people find solutions for their financial needs.

What began with 2 people in a spare bedroom has now rapidly expanded to a vibrant business that employs over 2,200 employees (known internally as The Freedom Family) in two locations: San Mateo, CA and Tempe, AZ. When you visit either of our offices, you’ll understand why our employees have voted us the Best Place to Work for the last several years. It’s a place where the Heart + $ philosophy continues to thrive, where we believe that success is only achieved by doing what’s right for our customers, our employees, and our communities.

In order to create brighter futures for our clients, employees, and businesses, Freedom Financial Network holds itself to four core values that have grown out of our Heart + $ philosophy: to care for everyone around us, act with integrity every time, collaborate with everybody we work with, and get better at what we do every day.

We’re growing and adding a new role to our Enterprise Compliance and Risk Team.  The Director Operational Risk will be a subject matter expert tasked to develop, execute, and sustain enterprise-wide programs, policies, and procedures.   This position will work across Freedom Financial Network and its multiple consumer product offerings.  The Director Operational Risk will provide guidance to business leaders and insight to our Executive Team on internal compliance and risk matters.  Our ideal candidate brings experience and knowledge in the following:  

Develop, execute, and sustain Enterprise Compliance Risk programs including but not limited to:

  • Model Risk
  • Privacy
  • Third-Party Risk Management
  • Information Security



  • Provide guidance to senior officers and managers on ethics, business conduct and compliance matters
  • Summarize and report on key compliance activity and escalate compliance gaps and concerns to the Head of Compliance
  • Develop and manage the Operational Risk Disciplines team
  • Establish, maintain and leverage relationships with other functional areas, including Second Line Compliance and Risk, Product, Business Controls, Marketing, Sales, Legal, Human Resources and business units to direct activities to promote an effective and synchronized approach to Enterprise risk management
  • Advise on compliance with laws and regulations, guidance, or industry standards for applicable programs, including consulting on the design and implementation of key performance indicators, key risk indicators and business changes to provide operational risk standards and ensure consistent framework, standards, and risk tolerances are followed in accordance with Enterprise Risk and Compliance expectations
  • Proactively identify and communicate deficiencies or gaps with operational risk; provide guidance in the development of alternative solutions or implementation of corrective action
  • Continuously evaluate all business and operational risk processes and procedures to drive effectiveness and efficiencies and identifying potential control weaknesses and making recommendations to strengthen
  • Track and understand the changing regulatory environment to ensure policies, procedures and key stakeholders are kept current
  • Partner with compliance/risk partners and business leaders to ensure timely identification, reporting, mitigation and resolution and of existing and emerging operational risks and issues
  • Work to simplify the legal, regulatory, and risk management requirements that business teams must satisfy and develop strategies to support the efficient implementation of those requirements. Use data to support testing efforts and risk assessment; leveraging data analytics
  • Participate in business management, risk, new product, and project meetings and provide advice as well as ongoing information about new and changing regulatory developments applicable to covered programs
  • Participate in Enterprise initiatives and projects as needed



  • 10 years of progressively relevant experience in Risk, Compliance, Audit, or other oversight function
  • Bachelor’s Degree
  • Experience hiring, building, and leading a team of Risk, Compliance, or Audit professionals
  • Demonstrated ability to communicate and present topics clearly to diverse audiences
  • Familiarity with GRC applications, Microsoft Office, and other software
  • Ability to prioritize and be agile in a fast-moving, complex environment

Preferred Qualifications

  • Direct experience leading risk programs for Third-Party Risk Management, Privacy, Information Security, and/or Model Risk
  • Experience presenting to Sr. Leaders and/or Board of Directors
  • Professional designation such as Certified Regulatory Compliance Manager, Certified Enterprise Risk Professional, or other
  • Experience working directly with Regulatory Agencies, Examiners, or other entities


CULTURAL FIT (Our Core Values):


  • Care (for everyone): We show compassion and contribute to the well-being and growth of those around us. We only pursue products that improve the financial lives of our clients.
  • Act with Integrity (every time): We take the right action even when it is hard and even when no one is watching. We treat our employees, clients, and communities the way they wish to be treated.
  • Get Better (every day): We innovate, iterate, and improve each day. We are creative, take thoughtful risks, and ultimately learn and recover from failures.
  • Collaborate (with everybody): We strive to work together toward a common purpose by proactively sharing information and inviting participation. We recognize the perspective of various groups and embrace a healthy, constructive debate.



  • Fast, continued growth – there’s a lot of opportunity for advancement
  • Voted a Phoenix Best Place to Work 9 times by our employees including the #1 spot for 2 years in a row!
  • Benefits start within 30 days
  • 401k with employer match
  • 3 weeks’ paid vacation (increased with tenure)
  • 9 paid holidays & 5 sick days
  • Paid time off for volunteer work and on your birthday


Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Freedom Financial Network (FFN) to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by FFN’s Talent Acquisition leader.