Central Operations Specialist (Shift-12:30pm-9:30pm CST)

Customer Service Port Washington, Wisconsin New Berlin, Wisconsin Reno, Nevada Chicago, Illinois Indianapolis, Indiana Phoenix, Arizona Hiawatha, Iowa MIlwaukee, Wisconsin Cedar Rapids, Iowa Salt Lake City, Utah United States Lafayette, Indiana Austin, Texas Houston, Texas Las Vegas, Nevada Scottsdale, Arizona


Description

Position at Franklin Energy

Position Summary

*Training Hours: 8:00am - 5:00pm CST
*Production Hours: 12:30pm - 9:00pm CST


This position is responsible for supporting contract and rebate administration as well as provide outstanding customer service to our valued customers and partners. We are looking for highly motivated candidates with a strong work ethic, attention to detail, and excellent communications skills.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

  • Follow detailed, standard practices and operating procedures to review and process applications and varied, supporting documents for accuracy and completeness
  • Make quick, consistent decisions following detailed program terms and conditions to determine applicant eligibility
  • Provide technical support to applicants for the online application and document submission processes
  • Explain program requirements to applicants on the phone and in writing
  • Use good judgment when speaking with applicants about non-public personal information
  • Work effectively with fellow team members to complete processing tasks, assisting others when opportunities arise
  • Identify issues which may require deviation from standard practices and work with management to implement solutions
  • Communicate with the management to provide status updates, report concerns, and suggest solutions and improvements
  • Organize, scan, file, and store hard copy applications
  • Accountable for achieving expected quality targets and KPIs (key performance indicators)
  • Maintain attendance expectations (arrive to work on time daily, adherence to lunch/break schedules)
  • Create, develop, and train on processing procedures; provide technical support as required for other team members
  • Interact with customers via all channels including but not limited to: phone, email and chat.
  • Support other departments and other department tasks as needed
  • Perform other related duties as assigned

Position Requirements

Education and Experience

  • High school diploma or equivalent
  • Associate Degree or equivalent - Preferred
  • 3+ years of previous office experience

Required Skills, Knowledge and Abilities

 

  • Strong customer service and communication skills
  • Must be able to handle a wide work variety and work in a fast-paced environment
  • Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload
  • Ability to identify and resolve project application issues with customers and trade allies
  • Proficient in Microsoft Office, specifically Word, Excel and Outlook
  • Strong data entry skills in entering information in tracking systems/databases
  • Ability to communicate effectively, both verbally and in writing with customers, clients and employees in a professional manner
  • Ability to analyze and interpret data and solve practical problems
  • Able to identify potential solutions to problems and challenges of daily work efforts
  • Committed to diversity and inclusion
  • Reliable transportation

 

Licenses & Certifications

  • Valid driver’s license

 

Travel Requirements

  • Willingness to travel up to 5%

Physical Demands and Work Environment

  • Required to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controls
  • Ability to lift up to 10 pounds
  • Noise Level is typically moderate
  • Employee could be exposed to fumes and/or airborne particles and risk of potential shock

 

At Franklin Energy Services, LLC and AM Conservation Group, the health and safety of our employees is our number one priority.  As such, and to comply with President Biden’s Federal Executive Order 14042 Ensuring Adequate COVID Safety Protocols for Federal Contractors, all offers of employment are contingent on providing proof of being fully vaccinated against COVID-19 (meaning that an individual is at least two weeks past their final dose of an FDA-approved COVID-19 vaccine regimen.)  The company will review and determine reasonable accommodations for those in need of an exemption from this policy due to a medical reason or because of a sincerely held religious belief.


Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.

An Equal Opportunity Employer