Customer Service Representative
Description
Footprint Solutions
Job Description
Job Description
Job Title: Customer Service Representative | FLSA: Hourly, Non-Exempt |
Reports To: Service Center Supervisor | Next Level of Management: Director of Field Support Services |
Job Classification: Full Time | Revised: 2/3/2023 |
JOB SUMMARY:
Reporting to the Service Center Supervisor this position is responsible for accepting inbound calls to assist the retail installation and merchandising field organizations with a variety of issues.
SUPERVISORY RESPONSIBILITIES:
None
None
JOB FUNCTIONS:
To perform the job successfully, an individual should demonstrate the following competencies:
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in-group problem solving situations; Uses reason even when dealing with emotional topics; works well under pressure.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Communication - Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; Responds well to questions; Participates in meetings. Written Communication: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information; ability to multitasks toggling between multiple forms of communication (email, phone, IM etc.)
- Personality – Must have outgoing personality with good phone presence.
SKILLS AND ABILITIES REQUIRED:
- Experience in both retail operations and phone support roles are preferred, but not required.
- Basic computer and typing skills required.
- Bilingual preferred
PHYSICAL REQUIREMENTS:
Usual and customary requirements of administrative personnel as part of an office environment. Alternate sitting and standing as tolerated. Use of a keyboard, mouse, headset, phone, viewing of monitors on a consistent basis.
WORKING CONDITIONS:
Office environment. This is a hybrid role, featuring both remote and in office days.
Office environment. This is a hybrid role, featuring both remote and in office days.
The above statements are intended to describe the general nature and level of work being performed by people assigned this job. They are not exhaustive lists of all duties, responsibilities, knowledge, skills, abilities and working conditions associated with it.