Senior Project Manager

Customer Success London, United Kingdom


What We Do
 
Managing Cyber Risk, Together – As the world becomes increasingly connected, the need for Forescout’s solutions grows stronger. Forescout is at the forefront of one of the most critical challenges in cybersecurity, delivering automated protection across the modern organisation. Our solutions ensure continuous alignment between our customers’ security frameworks and their evolving digital environments, spanning IT, IoT, OT, and IoMT assets.
 
At Forescout, we are looking for relentlessly, driven individuals who thrive in a collaborative environment, embrace innovation, and are committed to delivering exceptional customer experiences. As one team, we push boundaries, stay ahead of emerging threats, and create cutting-edge solutions that make a real impact. Bring your unique perspective to Forescout and help shape the future of cybersecurity with us!
 

What You Will Do

The Senior Project Manager will provide best practice oversight for ForeScout’s Global medium to large-scale product deployments, starting at the scoping/planning phase through installation and go-live. The senior project manager will support the development and maintenance of Project Management office (PMO) processes and project documentation and work closely with ForeScout’s Sales, Services, Support and R&D teams throughout project phases.
  • Overall responsibility for managing assigned projects liaising with sales for a knowledge transfer post sale and supporting the customers with the planning phase through installation and go-live, including:
  • Draft project plans tailored to the customer requirements.
  • Attend internal and external project kick-off meetings/ calls. Coach customers and Forescout project team on Forescout best practice approach.
  • Communicate the project timelines and overall project status to all internal and external stakeholders on an agreed regular cadence.
  • Provide best practice oversight throughout the project deployment and report any concerns to key internal stakeholders to formulate a plan to get the customer back on track.
  • Coordinate customer and internal timelines with regards to hardware/software delivery and consulting resources assignments.
  • Liaise closely with the assigned Customer Success Manager to track, report and follow through on customer requirements. Support monthly and quarterly business review calls.
  • Alert key internal and external personnel of any issues that might affect the project deadline.
  • Conduct lessons learned following completion of deliverables to feedback and improve project plan templates.
  • Support the develop of project documentation and metrics to track customer success and ROI:
  • Project plans and trackers
  • Develop measurable success criteria
  • Work with customers to collect and track before/after data to show ROI for security, compliance, visibility and IT automation.

What You Will Bring To Forescout

    We encourage you to apply if you meet most but not all the requirements listed below. We value competency, aptitude, effort, and a great attitude as a supplement to experience.
    • Minimum 5 years of IT experience in strategic planning, development, implementation, and maintenance of systems, preferably across multiple hardware and software platforms
    • Exceptional project management skills, effectively managing multiple medium-to-large projects in a cross-functional environment. Ability to analyze project needs and determine resources needed to meet objectives and strong analytical, problem-solving and conceptual skills.
    • An understanding of cyber security standards, procedures, and technologies.
    • Demonstrated excellent oral and written communications, including presentation skills with audiences of varying levels of management; ability to establish rapport, to garner influence and collaboration.
    • Ability to work with stakeholders from different cultures, backgrounds, and across different time zones at times outside normal business hours, highly collaborative with excellent people skills.
    • Ability to remain calm in stressful customer situations and apply good decision making to achieve a positive outcome.
    • Proven long-term customer relationship development skills; passionate about customer success.
    • Willingness and ability to travel domestically and internationally, expected travel is up to 30%.
    • Extended or non-traditional work hours may sometimes be required.
    • Bachelors Degree in Computer Science, Engineering or equivalent industry experience.
    • Certified Associate in Project Management (CAPM), Project Management Professional (PMP), and/or Program Management Professional (PMP) or equivalent certification is required.
     
    What Forescout Offers You
     
    Managing cyber risk, together – We are led by a visionary leadership team who encourages professional growth and development. We promote a diverse and inclusive culture providing for a collaborative and innovative environment where our team can make an impact on worldwide security while working on technology which is at the forefront of the industry. We are also proud of our competitive compensation and benefits offered. If you have a strong work ethic, are visible and lean in, you will be recognised. We are in growth mode and there is a ton of opportunity at Forescout. Apply now to find out more!
     
    More About Forescout
     
    Forescout Technologies, Inc. delivers automated cybersecurity across the digital terrain, maintaining continuous alignment of customers’ security frameworks with their digital realities, including all asset types – IT, OT, IoT, IoMT. The Forescout Continuum Platform provides complete asset visibility, continuous compliance, network segmentation and a strong foundation for Zero Trust. For more than 20 years, Fortune 100 organisations and government agencies have trusted Forescout to provide automated cybersecurity at scale. Forescout arms customers with data-powered intelligence to accurately detect risks and quickly remediate cyberthreats without disruption of critical business assets. Learn more at www.Forescout.com
     
    Our Mission 
    To continuously identify, protect, and ensure the compliance of all cyber assets across the modern organisation.  
     
    Our Vision 
    A world where every cyber asset is seen, secure and compliant. 
     
    Our Cultural Values 
    • Cyber Obsessed – We are curious about technology, and we are innovative and passionate about solving big programs.
    • Customer Driven – We listen, we learn, and we make it right.
    • Collaborative, without Ego – No one succeeds alone. We strive to be the humble person that people want to work with.
    • Relentless – We're smart, determined, and find a way. We figure stuff out.
    • One Team – We all work together, and we all win together.
     
    Our DEI Statement 
    At Forescout, we are committed to fostering a diverse, equitable, and inclusive workplace. We believe that diversity of background, experiences, and perspectives leads to innovation, creativity, and better decision making. We strive to create an environment where all team members feel valued, respected, and empowered. We actively promote equal opportunities and fair treatment for all individuals, regardless of their race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, disability, status as a protected veteran, or any other characteristic protected by law. By embracing Diversity, Equity and Inclusion, we aspire to build a successful culture where we work together and win together as One Team.
     
    Thank you for taking the time to learn more about us.
    If this opportunity intrigues you, we would love for you to apply!
      
    NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Forescout does not accept unsolicited resumes from employment agencies.  All resumes submitted by employment agencies directly to any Forescout employee or hiring manager in any form without a signed Employment Placement Agreement on file and search engagement for that position will be deemed unsolicited in nature.  No fee will be paid in the event.

    Forescout Technologies is proud to be an Equal Employment Opportunity Employer. We value and embrace diversity, equality, inclusion, and collaboration at the core of our “One Team” philosophy. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.