NOC Engineer (3 days a week)

Service Operations Tel Aviv, Israel

[12:55 PM] Yakov Tayar

What we are doing:

Forescout Technologies is the leader in device visibility and control. Our unified security platform enables enterprises and government agencies to gain complete situational awareness of their extended enterprise environments and orchestrate actions to reduce cyber and operational risk. Our technology works with disparate security tools to help accelerate incident response, break down silos, automate workflows and optimize existing investments. We are a company filled with people who are cyber obsessed and passionate about our products. We are all about inclusion and diversity! We work as a team, and everyone matters! Join us as we secure the world with our products.

 What you are expected to achieve?

NOC is a 7 by 24 by 365 operation – Network Operations Center

  • Promptly engage any error or malfunction in the systems
  • Notify, fix and escalate alarms related to network
  • Ensure and maintain health of the Network Management System identify and triage outages, verify service impact to the users
  • Monitoring the production environments maintaining 100% network uptime
  • Using multiple tools to trouble shoot and diagnose errors , malfunctions or Hardware or Software application problems in the systems  
  • Raising flags for abnormal behavior identifying problem across the network before it occurs
  • Participate in an on-call rotation and provide afterhours support
  • Center of escalation to the relevant engineering team
  • Constantly improve the alerting of supported systems by adding, removing or revising alerts to better reflect the current platform operations or as requested by management.
  • Incident management- create and track trouble tickets to closure, Own incident tickets taking them all the way from trouble-shooting to restoration and remediation
  • Ensure the connectivity of the infrastructure is glitch free
  • Seek complex problems use analytical thought to exercise discernment and identify innovative solutions
  • Daily, weekly and monthly reporting to stakeholders      
  • Configuration project-based deployment
  • Participate in Change and Release Management activities.
  • Develop and maintain documentation for NOC operations.
  • Working with internal engineering groups to continually notify and resolve any errors ,concern occurs and maintenance on the network
  • Troubleshoot & perform system administration tasks for external customers and assisting internal engineering groups equipment.
  • Ensure that all open tickets are appropriately updated within established time frames.
  • Drive the Tier 2 and Tier 3 groups to resolve problems within established SLAs and OLA’s.
  • Coordinate remote datacenter activities, whether performed by the staff or by outside service providers.

This a contractor position 

 What you bring to Forescout?

  • Experience with hi tech operations SAAS\Cloud & remote co-lo based operations
  • Experience with Windows Server Administration and/or Linux, Unix or a similar OS
  • Experience with monitoring tools such as HP OpenView, Zabbix, Kibana, Splunk, Grafana, Gomez is required
  • Experience with Ticket management systems such as Jira
  • Technical Certifications
  • CCNA, Cisco ASAs VPNs, routing and switching
  • Very Good analytical skills with hands-on experience in various OSS platforms and Network Management System (NMS) to manage the network.
  • Maintains a high level of professionalism and a courteous demeanor
  • Ability to work well independently, as well as part of a team, take ownership of assigned tasks and drive to resolution A
  • At least 5 semesters left until graduation (2 years)
  • Ability to work up to 3 days a week (Part time position)
  • Shift work is required for this role (24/7)

What Forescout offers you:

  • Collaborative and innovative environment –make an impact on worldwide security while working on the hottest technology
  • Competitive compensation and Benefits.
  • Collaborative and innovative environment – make an impact on worldwide security while working on the hottest technology.
  • Leadership that supports and encourages professional growth and development
  • Focus on Diversity and Women in the Workplace – participate in our newly formed Forescout Women’s Network.
  • Want a glimpse of Life @ Forescout? Check us out on Facebook and Instagram. Learn more @


Forescout is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.