FloSports Careers

Description

FloSports has led the way in establishing a world-class digital streaming experience for millions of fans, families, and athletes of underserved sports. Imagine creating a digital platform that unites the casual fan with the most dedicated spectator, both experiencing thrilling live events from around the world with interactive features, real time analytics, powerful broadcast technology, and more. Combine that with our unique original sports content ranging from breaking news and expert commentary to feature films, documentaries, and multi-episodic series. That’s what FloSports is all about. We have successfully revolutionized the global sports media industry- the result of creating a diverse team of technologists and die-hard wrestlers, creators and devoted cheerleading experts, designers and hockey enthusiasts, communicators and motorsport fanatics, producers and casual sports fans… united by a shared passion to delight the underrepresented communities we serve. We are creating the essential destination for our sports and we’re looking for people like you to help us!

THE ROLE:

We are looking for a passionate marketing professional to drive process, strategy, and recommendations around post-subscription retention opportunities as Senior Manager, Lifecycle Marketing. In this role, you will develop and execute comprehensive lifecycle strategies aimed at engaging and retaining subscribers via owned channels including email, push notifications, website display and web push, in-app banners, landing pages, and more. Your mission will be to drive long-term engagement and loyalty among our subscriber base, thereby increasing our customer LTV and impacting the success of FloSports, overall. 

This role will be based in Austin, Texas and will report to the Senior Director, Lifecycle Marketing. 

RESPONSIBILITIES:

• Create and develop the customer lifecycle experimentation roadmap. Continuously test, learn, and improve our lifecycle strategy, identifying the most effective content and messages for different audiences, verticals, and channels, including email/CRM, in-app, push, on-site, and related platforms.
• Conduct audience segmentation analyses and develop personalized marketing messages that can integrate with our existing engagement journeys.
• Create new customer segmentation and campaign automation strategies.
• Lead lifecycle and retention experimentation and measurement, and report on the impact to Marketing and business goals.
• Implement all aspects of the owned channel email deployment process, from pulling audiences, uploading content, QA, launch, and monitoring email deliveries that drive incremental product usage and revenue.
• Leverage a deep understanding of Lifecycle Marketing standard processes to help establish the Lifecycle function; owning end-to-end processes from strategy development to technical implementation, in partnership with external vendors and internal partners including Product, Engineering, BI, CS, and others.
• Conduct post-experiment analyses and deep dives into channel performance and tests. Present recommendations and findings from test data.
• Influence our overall Marketing content calendar through trends, insights and data from our inbound activities while supporting major events
• Support copy and visual direction for personalized user journeys based on email channel standard methodologies and data-driven optimization

ABOUT YOU:

• You love customers. Some would even call you, “customer-obsessed.” You love to learn what motivates them, how they think, and what they like. 
• You like technology. You are very familiar with marketing technologies and can ramp on the technical minutiae of our product quickly.
• You are comfortable using data to inform your strategy. You’re confident in your ability to determine the success or failure of an initiative based on what the data says, and you know how to communicate that insight to your leadership and your team.  
• You know how to tailor a message for a specific audience. In fact, you might have had experience copywriting in a previous role. 
• You can foster an intellectually curious, data-driven culture for your team. 
• You are flexible and adaptable. You can navigate ambiguity. However, you also enjoy creating structures and processes in a rapidly growing organization.
• You are self-motivated and constantly seek out ways to help find new efficiencies for you and your team.
• You are a strong team player.

QUALIFICATIONS:

• 6+ years of experience in CRM and consumer lifecycle marketing
• Strategic approach for seeing the big picture while handling execution
• Experience operating Iterable, or a similar marketing automation/ESP tool (experience with a CDP is a plus)
• Experience in mobile/in-product marketing within a growing subscription business
• Consistent record of testing and scaling multi-channel campaigns with a high level of ownership and data affinity
• Ability to work independently and experience prioritizing and managing multiple work streams
• Proficient in data analysis and consumer audience insights, and able to connect them into business narratives
• Deep knowledge of email and mobile messaging, including email deliverability, A/B testing, dynamic content, and responsive HTML/CSS design
• Excellent writing skills, especially in short form (e.g. email copy, headlines, push notifications)
• Curiosity and interest in following digital trends in marketing and media
• Deep familiarity with engagement strategies and channels
• Proven success in cross-functional work with internal business partners, including product marketing, content, and data analytics teams
• Deep understanding of attribution methodologies and successful track record of measuring and delivering on performance targets
• Excellent written and verbal communication skills, and comfortable presenting/speaking in front of senior leaders
• MS/MBA in Marketing, Marketing Analytics, Computer Science or related technical field is a plus
• Previous work history in tech, media, or sports is a plus

OUR COMMITMENT TO DIVERSITY:

At FloSports, we are bonded by our passion for sports and our purpose to unite communities around experiences that finally give underserved sports the love they deserve. We recognize the need to build a company that seeks out, embraces, and celebrates our individual differences, ideas, and talent. FloSports is committed to the pursuit of a fair, equal and inclusive workplace where everyone is given the opportunity to grow to their fullest potential. As such, we are intentional in our hiring practices in an effort to overcome systemic biases we may be blind to. FloSports has adopted the “blind recruiting” process, which aims to open our opportunities up to more candidates, help us be more objective in how we review applicants and mitigate bias in our decision making processes.

OUR BENEFITS:

• Recognized three years in a row as a Top Workplace by the Austin-American Statesman
• Flexibility at work - you can take control of your profession and personal schedule
• All-hands events hosted twice a year in beautiful Austin, Texas 
• Annual equity awards for all top performers
• Competitive and comprehensive medical, dental and vision plans
• Peace of mind through company-paid short-term disability, long-term disability and life insurance
• Generous 401(K) company match vested immediately
• Progressive parental leave policies
• Unlimited paid time off
• Hack-a-thons and a full calendar of team-building and social events
• Free laundry service for all positions that require travel
• Company donation to youth teams and leagues that our employees coach
• Stocked snack bar, catered lunch and breakfast tacos every week