FloForm Countertops Careers

Description

With 16 branches and five manufacturing facilities located in the Pacific Northwest and Western Canada, FLOFORM Countertops manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of the Best Managed Companies in North America.

Required immediately, our New local BOZEMAN, MT BRANCH is seeking a FULL TIME CUSTOMER SERVICE COORDINATOR!

In this role you will support our sales team with Front Desk/Reception duties at our showroom and assist our customers with their ongoing projects over the phone.

Desired Skills & Experience:

• High School Diploma with 1 – 2 years customer service experience in a similar industry (construction, home repair, building materials etc...) 
• Experience estimating blue prints, and completing measurements strongly preferred 
• Basic computer skills with experience using Microsoft Office products and ability to learn other software programs
• Ability to solve problems as they arise
• Strong understanding of measurements and fractions

Duties and Responsibilities:

• Inputs orders/quotes into the computer system and confirms availability of product
• Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer, using mail or telephone.
• Responds to inquiries and complaints, and coordinates activities with other departments as necessary; escalates complaints to supervisor as required
• Establishes proactive communication with customers to ensure understanding of product ordered
• Handles quality and service issues to develop/maintain customer loyalty
• Ensures orders are priced accurately and invoices are issued promptly
• Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)
• Ensures that orders are put into production on time to meet pickup and delivery schedules
• May handle warranty and service issues as they arise
• Greets showroom customers and support sales staff with customer requests
• Other duties as assigned

FLOFORM is proud to offer the successful candidate:

• Highly Competitive Wages! $26/hr - $32/hr + Commision DOE
• Medical/RX/Dental/Vision benefits/PTO
• Company paid Life/ADD insurance
• Company paid EAP plan
• Medical and Dependent FSA plan
• Opportunity to participate in the company 401k plan

FLOFORM Counter-tops offers a positive and fun working environment that rewards those who share in our mission: “To consistently provide our Customers the best counter-top purchasing experience available.”