IT Support Specialist

Canada - Information Technology Winnipeg, Manitoba

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Description

Position at FloForm Countertops

Our Winnipeg Branch is seeking a FULL-TIME on site IT Support Specialist.

FLOFORM Countertops is a Canadian company with its head office in Winnipeg, MB and has 17 Showrooms and 8 fabricating facilities located in Western Canada and the Pacific Northwest. FLOFORM manufactures, sells and installs over 20,000 premium surface countertops a year.  Established in 1961, FLOFORM is proud to be one of Canada’s Best Managed Companies.

Position Summary:

As an IT Support Specialist, you will serve as the first point of contact for all Information Technology requests, incidents, and access needs across the organization. You will provide technical support for staff, partners, and remote offices, ensuring a high level of customer service while following established processes, procedures, and service level agreements.

Qualifications:

  • Diploma or degree in Computer Science, Information Systems, or equivalent combination of education and experience.
  • 2-3 years’ experience providing technical support in a Microsoft environment (desktops, laptops, printers, peripherals). Industry certifications such as CompTIA, ITIL, Microsoft 365 are considered an asset.
  • Working knowledge of networking concepts such as TCP/IP, LAN/WAN, wireless, firewalls, VPNs
  • Familiarity with VoIP systems and collaboration tools; experience with Mitel phone systems and FortiGate firewalls is an asset.
  • Experience supporting and administering Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint Online) and Windows 10/11 operating systems. 
  • Ability to learn and adapt quickly to new software, systems, and processes.
  • Strong problem-solving skills with the ability to recommend solutions.
  • Exposure to SQL Server or report development (SSRS, Power BI) is an asset.

Duties and Responsibilities:

    • Deliver frontline IT support via phone, email, chat, walk-ins, and ticketing system, ensuring timely resolution and excellent customer service.
    • Support hardware including desktops, laptops, mobile devices, printers, scanners, and telephone equipment.
    • Support software and applications including Microsoft 365 suite, line-of-business applications, and internally developed systems.
    • Manage lifecycle activities (onboarding, offboarding, and access changes) including account provisioning, workstation/device setup, and permissions.
    • Document and track incidents, requests, and resolutions in the ITSM/ticketing system to ensure accuracy and knowledge sharing.
    • Support end-user hardware installs, upgrades, and configurations as directed for both hardware and software.
    • Escalate and collaborate with higher-tier teams (network, infrastructure, applications) to resolve complex incidents or requests.
    • Assist in system performance and metrics, by identifying recurring issues, and escalating root cause analysis.
    • Assist in IT projects and rollouts, such as new application deployments, infrastructure upgrades, and end-user training initiatives.
    • Stay current with IT policies and security practices, ensuring compliance in daily operations and user support.
    • Other duties as assigned to support the IT department’s strategic and operational goals.
    • Participate in shared after-hours support rotation as required.

    FLOFORM is proud to offer the successful candidate:

    • Competitive Wage
    • Medical and dental benefits
    • RRSP Matching
    • Paid Sick Time

    FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: “To consistently provide our Customers the best countertop purchasing experience available.”

    Should this opportunity be of interest to you, contact us today!!!
    Submit a resume at www.floform.com/careers  
    We look forward to meeting you! 

    To learn more about us we encourage all applicants to visit our website at www.floform.com.

    We are an Equal Opportunity Employer. 

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