Customer Service Representative

Canada - Sales Calgary, Alberta


Description

Position at FloForm Countertops

Required immediately, our CALGARY branch is seeking a LEAD CSR to join the team!
FLOFORM Countertops is a Canadian company with its head office in Winnipeg and has 17 Showrooms and 8 fabrication facilities located in Western Canada and the Pacific Northwest. FLOFORM manufactures, sells and installs over 20,000 premium surface countertops a year.  Established in 1961, FLOFORM is proud to be one of Canada’s Best Managed Companies.

Position Summary:
The Customer Service Representative is responsible for providing a positive customer experience by qualifying, educating and selling our products lines as well as responding to general inquiries, processing orders, and promoting additional sales. 

Qualifications:
  • High School Diploma with proven customer service experience in a fast paced environment 
  • Team oriented with strong interpersonal skills
  • Proficient in Microsoft Excel, including formulas, pivot table and data manipulation
  • Strong organizational and problem-solving ability
  • Ability to handle challenging situations with diplomacy and respect
  • Works well with team members to resolve issues and move forward in a proactive manner
  • Effective verbal presentation and communication skills
  • Confident mathematical skills with strong understanding of measurements and fractions
  • Enjoy working in a challenging, fast paced environment
 Duties and Responsibilities:
  • Ability to work in a team sales environment
  • Assists customers in person, be email or on the telephone
  • Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
  • Processes orders and accepts payment from customers made over the telephone or in person
  • Inputs orders/quotes into the computer system and confirms availability of product
  • Responds to customer inquiries and complaints, and coordinates activities with other departments as necessary; escalates complaints to supervisor as required
  • Assists customers in the selection of product
  • Establishes proactive communication with customers to ensure understanding of product ordered
  • Maintains customer service records
  • Handles quality and service issues to develop/maintain customer loyalty
  • Ensures orders are priced accurately and invoices are issued promptly          
  • Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)
  • Participate in inventory
  • Keeps the showroom clean and sets up displays as needed
  • Other duties as assigned 
 FLOFORM is proud to offer the successful candidate:
  • Competitive Wages
  • Medical and Dental Benefits
  • Paid sick days
  • RRSP matching
FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: “To consistently provide our customers the best countertop purchasing experience available.”
Should this opportunity be of interest to you, submit a resume at www.floform.com/careers 
We look forward to meeting you!

To learn more about us we encourage all applicants to visit our website at www.floform.com.
We are an Equal Opportunity Employer.