Client Relationship Manager
Description
Are you looking for an opportunity that rewards you for your hard work?
FTG is looking for a Client Relationship Manager who will work with existing large, enterprise customers to foster and grow existing business opportunities and improve account profitability. Become the key relationship with all levels of your clients to deliver unparalleled service and support. Unlock your earning potential!
This role is 100% in the office. Compensation range: $55-65k/year + Commission + Bonus
What you will do:
- Support your customers day-to-day needs
- Works closely with customer contacts, customer’s end user community, and FTG internal resources to fulfill Service Level Agreements (SLA’s)
- Ultimately responsible for customer satisfaction, retention, growth, and profitability of account base
- Act as the primary point of contact for all aspects of the contractual relationship with the customer
- Work closely with Operations Team on implementation and deployment of print technology and support services, including inventory collection and management, and consumables management
- Resolve customer complaints and concerns by investigating problems; develop solutions and manage through to resolution
- Recommends and implements operations techniques to improve productivity, increase efficiencies, cut costs, take advantage of opportunities, and maintain state-of-the-art practices in all aspects of the operations.
- Work closely with Director of Client Relations, Sales Team, Project Management Team, and other resources in order to ensure a collective approach to customer needs.
- Onboard new customers
What you provide:
- 3+ years experience with managing projects with multi-disciplined team members
- Customer service experience in Technology/Managed Print Support (Preferred)
- 3+ years experience interacting with customers, including executives
- Strong analytical and MS Office skills
- Ability to develop and strengthen relationship with B2B customers
- Ability to travel, as necessary, to meet customer and internal needs
- Comfortable performing multifaceted projects in conjunction with normal activities and bring a sense of urgency in all work
- Strong analytical and reasoning abilities. Able to develop business processes after evaluating multiple solutions.
- Well-developed interpersonal skills. Ability to communicate with diverse personalities.
- Excellent communication skills, written and verbal
Education
- BA/BS/BBA Degree in Business or equivalent experience
- Background in Managed Print Services is preferred
Why you should apply:
- Top Benefits and great PTO package
- Excellent growth and advancement opportunities
- People 1st Culture
- Company sponsored and encourage DEI Alliance and Employee Resource Groups
Flex Technology Group provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation, and training.