Service Manager
Description
"You don’t build a business. You build people, and people build the business.”
At Flex Technology Group, and our family of companies, we put people first. Join us and you’ll find that the focus is all about you. You’re recognized and treated as an individual. Your development is unique to you – tailored to your own wishes and needs – and will continue throughout your career with us. The only constant is that you will be challenged and stretched, but within a supportive environment, working with some of the brightest minds in the business. Flex Technology Group is a national company that has been featured as a Top 50 company to sell for by Selling Power Magazine and has been featured on the Inc. 5000 fastest growing company list for 12 years in a row.
Join the Flex Technology Companies and take on a leadership role in delivering exceptional customer experiences. As a key member of our team, you will manage customer relationships, oversee technicians, and support company initiatives under the guidance of the Regional Director of Service.
Key Responsibilities:
- Lead service delivery for all customers, with a focus on our top 50 accounts.
- Collaborate with the sales team on customer meetings and contract reviews.
- Manage and mentor employees, fostering growth and development.
- Lead the recruitment process and manage employee performance.
- Oversee workers' compensation, FMLA, and other employee-related matters.
- Monitor and optimize contract profitability, parts usage, and inventory.
- Build cross-functional teams to achieve company goals.
- Ensure team coverage and training aligns with sales and territory needs.
- Provide timely feedback and communication to the service team.
- Assist with technical escalations and ensure effective resolution.
- Support logistics and large installations to ensure customer satisfaction.
Required Qualifications:
- High School diploma or equivalent.
- Prior Leadership experience in the printer/copier industry
- Certification and training on a full line of devices.
- Valid driver’s license with a clean driving record.
- Reliable transportation (unless a company vehicle is provided).
- Strong understanding of network connectivity for print and scan features.
- Previous managerial experience.
Preferred Qualifications:
- Knowledge of Microsoft Suite and e-Automate.
- Broad understanding of hardware/connectivity technology and terminology.
If you're passionate about leading teams and delivering top-notch customer service, we encourage you to apply!
Flex Technology Group provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation, and training.