Production Print Technician
Description
"You don’t build a business. You build people, and people build the business.”
At Flex Technology Group, and our family of companies, we put people first. Join us and you’ll find that the focus is all about you. You’re recognized and treated as an individual. Your development is unique to you – tailored to your own wishes and needs – and will continue throughout your career with us. The only constant is that you will be challenged and stretched, but within a supportive environment, working with some of the brightest minds in the business. Flex Technology Group is a national company that has been featured as a Top 50 company to sell for by Selling Power Magazine and has been featured on the Inc. 5000 fastest growing company list for 12 years in a row.
Cannon IV, a Flex Technology Group company, is hiring a Production Print Technician in Indianapolis. In this hybrid work opportunity, you will work some of the best in our business to provide extraordinary service to our external clients.
Key Responsibilities:
- Triage high volume devices and production model machines
- Efficiently order parts based off manufacture troubleshooting steps, page count, and history and following up on tracking for customer delivery confirmation
- Manages assigned accounts with service delivery
- Handles all level escalations when needed
- Escalates calls and opens tickets with manufacturers when needed
- Reviews histories and determines next steps for excessive service needs, up to and including replacement devices
- Escalates suspect devices appropriately
- Meet or exceed KPI benchmarks for individual performance
- Provides quality customer service to clients and end users
What You Will Bring
- Experience with high volume devices and production model machines (Cannon certification is a PLUS)
- Positive, professional attitude and a team player
- Technical Industry Experience on Color/Black-White MFPs - Xerox, Canon, HP, and other brands
- Strong Verbal and Written Technical Communication Skills
- Strong technical aptitude and curiosity to fix things.
- Proficient computer knowledge, especially in Microsoft Office programs and in desktop technology
- High School diploma or equivalent required
- Must be at least 21 years of age or older
- Must have a valid driver’s license issued in your state of residence
Flex Technology Group provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation and training.