Contract Billing Specialist
Description
"You don’t build a business. You build people, and people build the business.”
At Flex Technology Group, and our family of companies, we put people first. Join us and you’ll find that the focus is all about you. You’re recognized and treated as an individual. Your development is unique to you – tailored to your wishes and needs – and will continue throughout your career with us. The only constant is that you will be challenged and stretched, but within a supportive environment, working with some of the brightest minds in the business. Flex Technology Group is a national company that has been featured as a Top 50 company to sell for by Selling Power Magazine and has been featured on the Inc. 5000 fastest-growing company list for 12 years in a row.
This position offers a hybrid work model - offering flexibility to work in the office and from home. Must be able to work in the office 2-3 days a week.
Your schedule will be 8 am-5 pm. The pay range for this position is from $20.00-$25.00
Position Summary
Create, modify, and/or maintain contract setup for assigned portfolios of customers. Responsible for accurate and on-time billing. Completes billing health checks to proactively identify and resolve issues and determine the root cause of problems encountered by billing and contract administration. Is engaged in all customer billing and contracts for assigned portfolios. Provides a high level of customer service to internal and external customers by demonstrating prompt and accurate attention to issues, and requests and assists in resolving internal and external customer complaints for billing/invoicing. Works with the collections team on customer disputes as required.
Essential Functions and Responsibilities
- Perform contract billing tasks
- Provide meter information to our Partners based on customer assignments
- Assist with general billing inquiries – Email and Phone Queue
- Contract record setup in a database for accounts within assigned portfolio
- Contract revisions for continued adjustments
- Create custom invoice templates using Excel
- Contract record setup in ERP for accounts within assigned portfolio
Qualifications and Experience
- High Diploma or GED, some college preferred, or 2 years equivalent job experience.
- Ability to work in a team setting
- General Office skills, including typing, phone u, see, and Microsoft Suite
- Intermediate to Advanced MS Excel Skills and MS Access skills desired
- Attention to detail and record-keeping skills
- Investigation and Problem-Solving skills
- Customer Service and communication skills
Flex Technology Group provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation, and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation, and training.