Implementation Specialist
Description
"You don’t build a business. You build people, and people build the business.”
At Flex Technology Group, and our family of companies, we put people first. Join us and you’ll find that the focus is all about you. You’re recognized and treated as an individual. Your development is unique to you – tailored to your own wishes and needs – and will continue throughout your career with us. The only constant is that you will be challenged and stretched, but within a supportive environment, working with some of the brightest minds in the business. Flex Technology Group is a national company that has been featured as a Top 50 company to sell for by Selling Power Magazine and has been featured on the Inc. 5000 fastest growing company list for 12 years in a row.
Position Summary
The Implementation Specialist supports external clients through software and product installation and implementation of new customer onboardings or existing customers for complex deployments. The IS will gather customer requirements for planning, developing scope of works for the project, and executing on the deployment. They will create project rollout schedules that meet the needs of the customer and business. The IS will work with internal teams to complete delivery of the solutions in a timely manner that meets or exceeds customer expectations. The IS will ensure that communication is maintained between all stakeholders throughout the implementation, which includes communication with the clients, delivery partners, technicians, and warehouses. They will create dashboards to give high level visibility of the status on the implementation. For post-implementation, the IS will work to ensure equipment is reporting and equipment records are updated properly and added to customer contracts. The salary range for this role is $57,000-$63,000.
Essential Functions and Responsibilities
- Define project scope, goals, and deliverables that support business goals in collaboration with management.
- Effectively communicate and work with stakeholders, peers, and other technical teams to set internal expectations and maintain appropriate implementation project scope.
- Successfully communicate project status with stakeholders to ensure a positive implementation. experience for the customer and escalate issues while maintaining ownership of the implementation.
- Create dashboards for implementation status and provide weekly updates to stakeholders.
- Create project plans through Smartsheet.
- Maintain relationships with stakeholders, schedule, and lead stakeholder meetings.
- Set up sales orders for customer equipment orders, lease returns, and inventory transfers.
- Update equipment records information in database.
- Work with FTG partners and/or out of area partners to ensure that equipment and technical personnel are effectively coordinated to be on-site for implementation.
- Create scope of work and share with installing partners.
- Assist with fulfillment and invoicing of cash sales orders.
- Schedule equipment inspections for multi-function devices.
- Schedule tag and takeovers with internal service management and/or out of area partners.
- Manage warranty swaps – defective devices that are new out of box.
- Monitor E-auto warehouse for inventory accuracy.
- Coordinate Hard Drive shredding and removals.
- Request pick-ups of equipment for lease returns and/or disposals that are part of the existing deal.
- Save all essential documentation in document management software.
- 10% out-of-state travel may be required.
- Other tasks and projects assigned.
Qualifications and Experience
Minimum Qualifications:
- Experience in Microsoft Word, Excel and Outlook required.
- 1+ years’ experience in project management and/or implementation role.
- Strong customer service skills and experience required.
- Excellent attention to detail.
- Desire to learn, grow, and develop.
- Strong problem solving, decision-making abilities; ability to anticipate problems and create solutions.
- Capacity to prioritize, manage, and organize workload in a fast-paced environment.
- Solid written and verbal communication skills.
- Exceptional interpersonal skills with ability to understand process dependencies and relationships.
Preferred Qualifications:
- 3 years’ experience in project management and/or implementation role.
- 1 year of industry related experience.
- Great understanding of stakeholder management and ownership and applying it in the work context.
- Excellent executive-level communication and presentation skills.
Flex Technology Group provides equal employment opportunities to all employees and applicants. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation, and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation, and training