Field Printer/Copier Technician
Description
You don’t build a business. You build people, and people build the business.”
We put people first at Flex Technology Group and our family of companies. Join us and you’ll find that the focus is all about you. You’re recognized and treated as an individual. Your development is unique to you – tailored to your wishes and needs – and will continue throughout your career with us. The only constant is that you will be challenged and stretched within a supportive environment, working with some of the brightest minds in the business. Flex Technology Group is a national company featured as a Top 50 company to sell for by Selling Power Magazine and featured on the Inc. 5000 fastest-growing company list for 12 years in a row.
As a Field Service Technician, you will shine as you service our clients’ printers and copiers. You will be responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products.
What you will do:
- Service printer/copier products with minimum assistance
- Troubleshoot basic printing issues, able to determine printer vs network issues.
- Able to install scanning and equipment in a peer-to-peer environment.
- Manage inventory to company specifications.
- Maintain car, tool kit, and supplies.
- Develop and maintain professional relationships with customers and employees.
- Provide sales support including advising sales about problems or sales leads.
- Maintain professional appearances.
- Maximizing equipment up-time through timely repair
- Engaging the customer to assure satisfaction.
- Managing time to be most effective
What we are seeking:
- Prior experience in maintaining and repairing Ricoh equipment required (Canon, HP, Lexmark, Okidata, Sharp, and Xerox experience is a plus).
- Mechanical and electrical aptitude and demonstrated skills.
- Knowledge of basic networking
- Computer and analytical skills
- High School Diploma required Electronics or Computer associate degree preferred.
- Ability to lift and carry 50 pounds. Pull, lift, reach and transport equipment parts and boxes.
- Must be at least 21 years of age or older with a valid driver's license issued in your state of residence and a clean driving record for the last 3 years.
- Ability to troubleshoot printers/copiers and work independently.
Flex Technology Group provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation, and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation, and training.