Server

Fixins Sacramento, California


Description

Overview

Fixins is a brand new, full-service soul food restaurant located in the heart of the Oak Park neighborhood in Sacramento CA at the 40 Acres Cultural Complex.  Fixins serves traditional soul food with a modern twist. We pride ourselves on providing impeccable service to our customers in a hip, high-energy environment.  Fixins is a large, fast-paced restaurant with a maximum capacity of 240 guests. There is a main dining room, bar area, outdoor patio and private party room that appeal to a broad base of customers.  We are currently hiring experienced, energetic professionals for every position.

Server Job Description
Reports to Service Manager


Primary Responsibilities

  • Live by Fixins’ vision and mission in every interaction, every shift.
  • Arrive at work on time, in proper uniform, and with the appropriate tools.
  • Provide every Guest with relentless service to ensure we exceed their expectations and provide them with their first, next, and last great experience at Fixins.
  • Guide Guests through their customized dining experience following Fixins’ Service
  • Philosophy and using Fixins’ 9 Steps of Service.
  • Utilize genuine salesmanship techniques during Guest interactions.
  • Possess an extensive knowledge of all food and beverage selections, including a deep  understand of the appropriate questions to ask when a Guest orders a particular food or beverage item.
  • Place accurate orders using POS and pivot points.
  • Deliver food to tables and pre-bus using silent service.
  • Run food to tables using pivot points and a sense of urgency, delivering hot food hot,  cold food cold.
  • Manage a section of tables during each shift as though it were your own business.
  • Maintain a clean and organized section, service station, and dining room.
  • Provide relentless service to all Guests.
  • Complete assigned opening, ongoing, and closing sidework.
  • Maintain a safe, sanitary, and secure environment at all times.
  • Adhere to responsible beverage service requirements.
  • Notify a Manager of all late orders and Guest complaints.
  • Properly fill “Rush” tickets to resolve problems quickly.
  • Complete accurate Server Checkout Reports.
  • Adhere to cash handling policies.
  • Remain calm at all times.

Secondary Responsibilities

  • Assist Bussers by clearing and/or wiping tables.
  • According to our teamwork philosophy, assist other Servers by refilling beverages,  pre-bussing tables, running food, etc.
  • Assist Bartenders by stocking glassware, ice, garnishes, etc.
  • Perform any other tasks or duties as assigned by a Manager.

Qualification Standards

  • Must possess a CA food handler card
  • Ideally 1-3 years of work experience
  • High school diploma preferred
  • Must be able to speak clearly and listen attentively to Guests and other Team Members.

Physical Requirements

  • Transporting and carrying objects (such as bus tubs, trays, trash cans, and food plates) up to 50 pounds.
  • Ability to wipe down table tops, booth seats, and table legs and to pick up any debris
  • off the floor in all areas of the restaurant.
  • Must be able to exert a well-paced mobility for periods up to 8 hours in length.