Mortgage Servicing Associate

Mortgage Lending Hillsboro, Oregon

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Description

The Mortgage Servicing Associate responds to member mortgage and home equity loan inquiries and handles mortgage and home equity loan transactions post-close.

Here's what you can expect from the job and what you need to be successful:

Job Duties:

  • Respond to member email inquiries with professionally written email responses and handle member inquiries by phone and through the online ticketing system, documenting member interactions in appropriate system(s)
  • Handle Home Equity Line of Credit (HELOC) maintenance
  • Process mortgage and HELOC payments and payoffs
  • Maintain monthly impound accounts
  • Assist with real estate audits as required
  • Handle insurance loss process
  • Identify gaps in current processes and procedures and report to leadership
  • Ensure compliance with all federal and local rules, laws and regulations

Essential Skills:

  • Some experience in mortgage or home equity lending preferred
  • Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines
  • Ability to work in fast-paced environment and meet deadlines without sacrificing quality
  • Demonstrated strong analytical and problem solving skills with excellent attention to detail
  • Excellent listening skills with ability to ask probing questions to determine member needs and overcome objections
  • Ability to communicate clearly (verbal and written) with all levels within organization
  • Working knowledge of Microsoft Office Suite
  • Minimum Education: High School Diploma

Location:   Hillsboro, OR 97124 | (HYBRID)

Target Compensation in Hillsboro, OR:  $20.00 to $23.00/hour + annual bonus

Benefits options include:

  • Traditional medical, dental, and vision coverage
  • 401K matching up to 5% per pay period
  • Accrue up to 17 days of Paid Time Off your first year of employment
  • 11 paid federal holidays
  • Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)

First Tech is not currently offering Visa sponsorship or transfer for this position

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