First Technology Federal Credit Union Careers

Description

• Investigate and respond to credit bureau disputes received via E-Oscar and/or submitted directly to the credit union in accordance with the FCRA
• Answer in-bound calls that are related to credit bureau issues and questions
• Partner directly with the credit bureaus (Experian, Equifax, TransUnion and Innovis) on dispute resolutions
• Communicate investigation results to members via phone, mail and/or email
• Assist with validating the monthly credit reporting file for accuracy and integrity
• Maintain current knowledge of FCRA and Metro II Guidelines
• Identify gaps in department processes and procedures, recommending improvements to leadership
• Participate in department projects and initiatives as needed

• Minimum Education: High School Diploma
• Minimum 2 years’ experience in the financial services industry or in a credit bureau dispute/reporting position
• Experience in complaint resolution, bankruptcy, loss mitigation, foreclosure or fraud is strongly preferred
• General understanding of loan contracts including APR, simple interest calculations and default provisions required
• Basic knowledge of financial industry regulation requirements; demonstrated understanding of the FCRA required
• Ability to read and interpret credit bureau reports is preferred
• Demonstrated effective time management skills and the ability to work independently or in a collaborative team environment
• Ability to anticipate needs and prioritize projects in a fast-paced environment with tight deadlines and high-volume peaks while producing high-quality work
• Strong business communication skills; able to write/speak clearly and professionally for a variety of audiences
• Proven ability to professionally handle sensitive documents
• Strong analytical, problem solving and critical thinking skills with an excellent attention to detail
• Working knowledge of Microsoft Office Suite
• Certification/License: N/A

• Traditional medical, dental, and vision coverage
• 401K matching up to 5% per pay period
• Accrue up to 17 days of Paid Time Off your first year of employment
• 11 paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)