Assistant Branch Manager (Kirkland Experience Center)

Retail & Member Experience Kirkland, Washington

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Description

The Assistant Manager, Experience Center (XC) partners with the Manager to oversee the day to day activities of a team of Financial Solutions Representatives in processing routine financial transactions for members.  The Assistant Manager handles daily operational tasks and ensures member service levels are met or exceeded.
 
Primary Responsibilities:
  • Handle and oversee the daily operations of the XC (including cash and vault balancing, negotiable items, audits)
  • Partner with Manager in leading a team of high-performing and engaged employees through effective people leadership practices including regular communication of performance expectations and feedback to employees to maintain high team performance; provide coaching and corrective action as required; actively support employee professional growth and development
  • Maintain and enforce systems, policies, procedures and productivity standards
  • Partner with Manager in effectively using KPIs and reports to analyze and determine necessary actions to identify gaps in the business and take action to resolve 
  • Ensure member service projects (change initiatives) meet objectives on time and on budget
  • Partner with other business units to resolve member issues or grow member relationships; actively participate in cross-functional meetings
  • Research, resolve and communicate operational issues and potential problems to leader and/or other business units
  • Identify, manage and mitigate risk within XC (including identify theft, overdrafts, etc)
  • Manage vendor relationships to support operational excellence and member service levels
 
Experience and Education Requirement:
  • Minimum Education: Bachelor’s degree is preferred 
  • Minimum one year experience in retail financial services with a proven successful track record in deepening and acquiring member relationships 
  • Minimum 6 months’ experience leading people or teams 
  • Proven people management and development skills, adept at providing frequent and valuable performance feedback to develop and build employees to achieve department goals
  • Ability to use data and analytic information to gain insights and drive strategic direction
  • Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines
  • Strong business communication skills; able to write/speak clearly and professionally for a variety of audiences
  • Familiarity with CRM software is preferred
  • Working knowledge of Microsoft Office Suite 
  • Certification/License: N/A

Location: Kirkland Experience Center - Kirkland, WA 98033

Target Compensation in Kirkland, WA: $72,000 - $85,000 plus monthly incentives

First Tech is not currently offering Visa sponsorship or transfer for this position

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