Customer Service Representative
Description
External Posting
Onsite - Classes start 11/18! Shift: Monday, Tuesday, Thursday – Saturday // Off Sunday & Wednesday (9a-6p CT)
What makes an AFF Merchant Care Specialist:
- Merchant Care Specialists serve as the contact point for our merchant partners for the day-to-day operations for financial solutions. We aid merchants by providing troubleshooting tips and walk-through next steps in our web portal to assist the customer in choosing American First Finance for their financial solution!
- Deliver a first-class customer experience that represents AFF’s Core Values!
- Someone who is passionate about personal and organizational success!
What we offer:
- Competitive Compensation!
- Paid Time Off, 401K Matching, Medical, Dental, and Vision Benefits!
- High-growth organization with advancement opportunities!
- Diverse, Collaborative, & Fun Work Environment!
Essential Job Duties:
- Assist merchants with questions regarding the merchant portal, troubleshooting, application assistance, rendering decisions, and anything else related to the support of our merchants during the finalization of the sale via telephone or chat support.
- Assist customers with questions regarding application assistance, rendering decisions, troubleshooting, and anything else related to the support of the customer during the application process and finalization of the sale via telephone or chat support.
- Assist merchants with facilitation of the underwriting process which includes how to use the merchant portal, quick review of customer information, decisions, and overall application to funding process.
- Maintain up to date knowledge of all regulation and compliance codes that American First Finance must follow. Participate in training on applicable laws, customer privacy laws, HR laws and protocols for communicating any non-compliance by anyone in the organization.
Minimum Requirements & Qualifications:
- Onsite only
- Bilingual a plus (English & Spanish)
- Typing skills with proper grammar are needed
- Experience with strict adherence to company collections policies
- Polite, professional, and courteous communication skills
- Customer Service or Merchant Service a plus
- Associate degree or higher a plus!
- Reliable and predictable attendance
Note: The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.
Should you be offered and accept a position with us, the company requires all employees to agree to a binding arbitration agreement to certain disputes.
Submission of your application confirms your “opt-in” desire to receive additional phone, text and email communications from the FirstCash Talent Acquisition Team. These communications include information about the specific job being applied for and other potential opportunities available within the FirstCash job opportunity network. Message and data rates may apply. You can unsubscribe to text messages by replying STOP within the message at any time. You can unsubscribe from email communications by clicking unsubscribe, within the email, at any time. Visit https://firstcash.com/privacy-policy for additional questions or information.
Should you be offered and accept a position with us, the company requires all employees to agree to a binding arbitration agreement to certain disputes.
Submission of your application confirms your “opt-in” desire to receive additional phone, text and email communications from the FirstCash Talent Acquisition Team. These communications include information about the specific job being applied for and other potential opportunities available within the FirstCash job opportunity network. Message and data rates may apply. You can unsubscribe to text messages by replying STOP within the message at any time. You can unsubscribe from email communications by clicking unsubscribe, within the email, at any time. Visit https://firstcash.com/privacy-policy for additional questions or information.
FirstCash Holdings, Inc. is an Equal Opportunity Employer
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