Client Success Manager
Description
What makes an AFF Client Success Manager:
- We are looking for a strong merchant-facing leader to help support one of our core product functions across some of our Top merchants. The right person for this role is an experienced individual with previous client success experience and is able to both operate strategically at 10,000 ft and, execute tactically at 10 ft. Someone who knows what world-class sales and customer experience looks like, and who is passionate about moving strategy forward from inception to execution.
What we offer:
- Competitave Base Salary + Bonus!
- Paid Time Off, 401K Matching, Medical, Dental, and Vision Benefits!
- A high-growth organization with advancement opportunities!
- Diverse, Collaborative, & Fun Work Environment!
Roles and Responsibilities:
- Drive sales strategy and strategic initiatives in partnership with Sr Director of Client Success on specific product function.
- Partner with Sr Director of Client Success to coordinate, support, and build activities to drive growth in our Top Merchant Partners.
- Conduct periodic field visits with our top merchants to help identify opportunities and potential strategic initiatives while ensuring proper support/oversight is being provided.
- Participate in regular check-in sessions with some of our top merchant partners to share visibility on performance trends and strategic initiatives.
- Assist with the escalation and resolution of high-impact issues with Top Merchants.
- Routinely conduct competitor analysis to drive strategy and close gaps.
- Work collaboratively with cross-functional teams (Marketing, Data Science, IT, etc.) to achieve merchant/AFF goals.
- Accurately track, report, and present the performance of Top Merchant Partners, as well as the impact of new initiatives.
- Established strong relationships with top merchants, connecting with internal/external partners and subject matter experts to strategize and address areas of improvement.
- Develop and maintain relationships with our top merchants that lead to bottom-line contribution and operational efficiencies.
- Support merchant concerns and issue escalations as needed while serving as lead point of contact.
Qualifications:
- Previous experience in merchant facing role as lead point of contact
- Proven track record of successfully meeting sales goals.
- Positive, eager, willing, enthusiastic, resourceful attitude.
- Ability to demonstrate strategic communication, analytical skills and creative solutions to client and internal stakeholder needs
- Local and National travel required.
- Strong analytical and consultative skills.
- Effective time management skills – ability to prioritize and meet deadlines.
- Diligent work ethic. Must be self-motivated and take the initiative to get the job done
- Excellent listening, negotiation, presentation, written and verbal communication skills.
Note: The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.
Should you be offered and accept a position with us, the company requires all employees to agree to a binding arbitration agreement to certain disputes.
Submission of your application confirms your “opt-in” desire to receive additional phone, text and email communications from the FirstCash Talent Acquisition Team. These communications include information about the specific job being applied for and other potential opportunities available within the FirstCash job opportunity network. Message and data rates may apply. You can unsubscribe to text messages by replying STOP within the message at any time. You can unsubscribe from email communications by clicking unsubscribe, within the email, at any time. Visit https://firstcash.com/privacy-policy for additional questions or information.
Should you be offered and accept a position with us, the company requires all employees to agree to a binding arbitration agreement to certain disputes.
Submission of your application confirms your “opt-in” desire to receive additional phone, text and email communications from the FirstCash Talent Acquisition Team. These communications include information about the specific job being applied for and other potential opportunities available within the FirstCash job opportunity network. Message and data rates may apply. You can unsubscribe to text messages by replying STOP within the message at any time. You can unsubscribe from email communications by clicking unsubscribe, within the email, at any time. Visit https://firstcash.com/privacy-policy for additional questions or information.
FirstCash Holdings, Inc. is an Equal Opportunity Employer
It is the policy of FirstCash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, FirstCash will provide reasonable accommodation for qualified individuals with disabilities.