Corporate Real Estate Facilities Coordinator

Facilities Management Franklin, Tennessee


Position Summary:

The Corporate Real Estate (CRE) Facilities Coordinator provides assistance to the CRE Team to ensure successful service delivery across all FirstBank locations. Directly supporting the CRE team with on-going facility and team related responsibilities.

Essential Duties and Responsibilities:

  • Provide general overall CRE facilities services, including continuous monitoring of locations
  • Address client inquiries and concerns ensuring customer satisfaction
  • Follow up with requestor on work orders to ensure customer satisfaction
  • Respond to facilities inquiries and complaints, assess problems and take necessary corrective action
  • Create work orders and assign work orders to tech staff and vendors
  • Responsible for reviewing/processing vendor invoices for accuracy and coding
  • Coordinate vendor relationships, train vendors on work order and billing procedures
  • Develops and maintains positive relationships with customers (includes site visits), be the liaison between vendors, techs and customers
  • Communicate frequently with customers, landlords and vendors to resolve issues and provide status updates
  • Other duties may be assigned



Education and/or Experience                   

  • High School Degree or GED required
  • Prior experience working with a work order system
  • Prior experience working in facilities/property management
  • Proficient in MS Office tools including Teams, Word, Outlook and Excel


Skills and Abilities   

  • Strong organizational skills with the ability to handle multiple priorities
  • Ability to provide efficient, timely, reliable, and courteous service to customers (internal and external)
  • Ability to demonstrate the highest level of ethical behavior and confidentiality and maintain confidentiality with sensitive information
  • Respectful demeanor toward other associates and managers that promotes a positive and professional work environment
  • Understand and comply with bank policy, laws, regulations as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity



FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor. FirstBank in an Equal Opportunity Employer, including disability.