Description

Position Summary

Key Responsibilities

• Conduct regular needs assessments with business leaders to identify skill gaps and training opportunities.
• Design, develop, and deliver blended learning programs (classroom, virtual, e-learning, OJT) tailored to diverse audiences.
• Evaluate training effectiveness using feedback, assessments, and performance metrics; refine programs for continuous improvement.
• Lead and mentor a team of trainers, providing coaching and professional development.
• Collaborate with subject matter experts and cross-functional teams to ensure training content is relevant and up-to-date.
• Set performance metrics, evaluate productivity, and help associates create long-term career plans within an organization. 
• Manage training budgets, logistics, and vendor relationships to ensure cost-effective delivery.
• Ensure all training initiatives comply with organizational policies, industry standards, and regulatory requirements.
• Stay current with learning technologies, trends, and best practices to innovate and enhance training offerings.
• Support onboarding and ongoing development for new and existing employees.
• Research and approve necessary annual and new hire compliance training
• Exhibit a strong understanding of banking industry regulatory compliance including FirstBank- specific policies and procedures, applying knowledge and best practices as appropriate
• Oversee Reporting for compliance and audit purposes:
• Monthly and quarterly reports:
• Compilation of quarterly Board reports
• Compilation of distribution of quarterly past due reports
• Foster a culture of learning, inclusion, and professional growth throughout the organization.
• Embrace and champion FirstBank’s core values and strategic initiatives

Qualifications

• Bachelor’s degree in Human Resources, Education, Organizational Development, or related field or equivalent experience
• Previous management experience preferred
• 5+ years of experience in training, instructional design, or related field.
• Previous compliance experience preferred.
• Strong facilitation, communication, and leadership skills.
• Proficiency with Learning Management Systems (LMS) and digital training tools.
• Relevant certifications (e.g., CPTD, ATD) preferred.
• Demonstrated ability to manage multiple projects and adapt to changing priorities.
• Understand and comply with bank policy, laws, regulations as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity; demonstrate the highest level of ethical behavior and confidentiality and maintain confidentiality with sensitive information.

FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor. FirstBank in an Equal Opportunity Employer, including disability.