Customer Solution Ambassador (Part-Time)

Customer Service Mufreesboro, Tennessee

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Description

Position at FirstBank

This position is part-time and will work the following schedule:

Monday – 9:00am to 3:00pm

Friday – 9:00am to 3:00pm

Saturday – 7:00am – 4:00pm

Position Summary:  
The goal of the Customer Solution Ambassador it to solve customer requests and improve customer experience by providing “drum roll please” experience on every customer contact.   The ideal candidate is passionate about customer service, enjoys helping others, has exceptional verbal and written communication skills and strives to provide our customers resolution on first contact.  Specific measures of success will include achieving individual key performance goal and Customer Satisfaction scores.  
 
Essential Duties & Responsibilities:  
  • Communication Superstar
  • Outside the box thinker
  • Exceptionally strong problem-solving skills
  • Proven success in a fast-paced support environment
  • Willing and able to speak up when opportunity exists
  • Able to provide customers with a personalized experience
  • Able to work in a team-based environment
Qualifications:  
  • At least one year in customer service is required
  • Bilingual in Spanish is HIGHLY preferred
  • Call Center experience is a plus
  • Strong computer skills required
  • Banking experience highly preferred
  • Ability to work Saturday and evening hours
Call Center hours are Monday - Friday 7:00am - 6:00pm and Saturday 7:00am - 4:00pm  

FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor. FirstBank in an Equal Opportunity Employer, including disability.

Disclaimer

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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