Mortgage Loan Servicing Analyst
Description
Summary:
Responsible for a variety of Loan Servicing functions in connection with consumer loans including invoice reconciliation, process enhancement, report development, vendor oversight, procedure improvement, and escalation resolution. You will also assist with compliance related reviews, complaint research, communication, and action planning. Advanced support for a range of operational functions within the mortgage servicing department. Those functions range from MERS, servicing notice of transfer, payments, escrows, and other assigned duties.
Essential Duties and Responsibilities
- Invoice Reconciliation: Review and reconcile mortgage servicing invoices, ensuring accuracy and completeness. Address discrepancies and collaborate with relevant teams to resolve issues in a timely manner.
- Report Development: Learn, design and maintain Power BI reports and dashboards, providing actionable insights into key metrics, trends, and performance indicators to support decision-making.
- Procedure Oversight: Ensure procedures align with current practices, internal policies and industry regulations by monitoring and updating as necessary.
- Escalation Assistance: Act as advanced tier of support for escalated issues, providing troubleshooting assistance and resolution support for complex servicing inquiries.
- Process Improvement: Identify, create requirements and recommend automation solutions to streamline manual processes, improving efficiency and reducing operational risk within the mortgage servicing operations.
- Completion of daily reporting pertaining to payments, escrows, principal reductions and servicing transfers.
- Monitor daily automation of boarding files, clearing any rejected loans prior to the next run of boarding.
- Reconciliation of loans boarded previous day to documents delivered to sub servicer.
- Take ownership of issues and preforms detail analytical review and research to resolve problems to avoid penalties and provide stellar customer service.
- Establish, foster and maintain strong and positive working relationships with team members, loan officers, operations staff and other business partners.
- Other Duties: Perform other duties and special projects as assigned by management, contributing to the continuous improvement of the mortgage servicing operations.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Excellent analytical, problem-solving and organizational skills
- Ability to manage multiple tasks and project initiatives simultaneously with a keen attention to detail
- Strong communication and interpersonal skills, with the ability to work collaboratively across various departments
- Knowledge of mortgage servicing regulations and industry best practices
- Familiarity with process optimization techniques
- Strong proficiency in understanding data sets and effective summarization techniques
Education and/or Experience
- College degree – preferred
- Servicing experience- 2-5 years
- Mortgage experience –Minimum of 5 years
- Analyst experience – Minimum 2-5 years
FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor. FirstBank in an Equal Opportunity Employer, including disability.