Description

Summary:

Supports applications and projects across IT and provides a high level of customer support to users across multiple sites.

Essential Duties and Responsibilities:

• Design, install, configure, maintain and perform integration tests of supported applications
• Work with Info Sec to implement and support designated application user controls.
• Conduct research and evaluate new IT technologies for potential application deployment
• Troubleshooting application issues including hardware, software and user access errors
• Work to increase efficiencies and security of existing applications
• Assist with ATM monitoring and technical support
• Ability to work outside of normal business hours when required for application updates and implementations
• Continuing education on all supported applications
• Demonstrate effective interpersonal skills necessary to interact positively with internal customers and Team members
• Adherence to bank defined Policies and Procedures

Qualifications:

Education and/or Experience:

• Bachelor’s Degree in similar field or experience in IT or business environment in lieu of degree
• 2+ years of experience in IT or business environment
• Previous customer support experience with either internal or external customers

Skills and Abilities:

• Proven history of completing tasks with minimal direction
• Strong written and documentation skills
• Possesses advanced analytical and problem-solving skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy

FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor. FirstBank in an Equal Opportunity Employer, including disability.