Description

Position Summary:  
The goal of the Customer Solution Ambassador it to solve customer requests and improve customer experience by providing “drum roll please” experience on every customer contact.   The ideal candidate is passionate about customer service, enjoys helping others, has exceptional verbal and written communication skills and strives to provide our customers resolution on first contact.  Specific measures of success will include achieving individual key performance goal and Customer Satisfaction scores.  

Essential Duties & Responsibilities:  
Communication Superstar
Outside the box thinker
Exceptionally strong problem-solving skills
Proven success in a fast-paced support environment
Willing and able to speak up when opportunity exists
Able to provide customers with a personalized experience
Able to work in a team-based environment

Qualifications:  
At least one year in customer service is required
Bilingual in Spanish is HIGHLY preferred
Call Center experience is a plus
Strong computer skills required
Banking experience highly preferred
Ability to work Saturday and evening hours

Call Center hours are Monday - Friday 7:00am - 6:00pm and Saturday 7:00am - 4:00pm   

FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor. FirstBank in an Equal Opportunity Employer, including disability.