Treasury Operations Support Specialist
Description
Summary:
Establish and direct the operational processes related to Treasury Operations. Interact with Treasury Management team, Electronic Banking, branch personnel, etc. for product support and implementation. Assist with customer setup and maintenance, problem resolution and customer support. Create and maintain policies and procedures as it relates to TM operations. Provide for implementation and support of Treasury functions across platforms including core, internet, wire, ACH, others etc. as applicable.
Essential Duties and Responsibilities:
- Provide operational support for treasury management products and services, including daily lockbox processing.
- Provide for operational implementation of new feature/functionality, on core and applicable platforms, including, as needed design, support, testing, etc. Track implementation progress and understand and communicate implementation timeline to align with strategic expectations.
- Serve as liaison between TM and core/platform vendors for informational updates and problem resolution.
- Assist TM sales and support staff with implementation and ongoing maintenance of new products and services as it relates to operational backroom functions. Work closely with TM to develop and maintain operational procedures related to any new product / service offerings.
- Maintain core and platform system parameters to facilitate accurate fee generation to customers.
- Responsible for addressing inquiries, problems, concerns and other support issues. Respond to both internal (other FB associates) and external customers as needed.
- Facilitates continuous quality improvement in processes (directly and indirectly) and procedures related to TM operations and workflow.
- Develop knowledge of internal resources for accurate response to customer issues.
- Monitor remote deposit activity and identify any possible issues. Report issues to account officer and ensure satisfactory resolution.
- Understand and comply with bank policy, laws, regulations as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.
Qualifications
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
- High School Diploma or GED equivalent required
- 2+ years of experience in customer service position required; experience within the banking industry preferred
- Excellent PC skills including Microsoft Office skills, especially Excel and Word
Skills and Abilities
- Excellent written and communication skills.
- Ability to perform at a high level in a fast-paced environment.
- Work collaboratively across multiple internal teams.
- Ability to prioritize and manage multiple projects/tasks.
- Must have the ability to analyze data and report conclusions
FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor. FirstBank in an Equal Opportunity Employer, including disability.