Collections Support Specialist
Description
Summary:
Assist the special asset team in daily department administrative and data entry tasks to support the efficient handling of creating and managing case files
Essential Duties and Responsibilities:
- Support our bankruptcy team in creating new filings and gathering documentation for external entities such as outside counsel, posting payments and uploading documents into database as well as assisting with notices and bankruptcy requests.
- Assist the foreclosure and repossession process by tracking legal correspondence and uploading documentation to files.
- Ensure borrower and other individuals receive time sensitive correspondence such as default letters, loss mitigation letters and packages; track and scan all outside communications with clients, attorneys and other parties to loan as part of the consumer collection process.
- Assist the Consumer Collection team in tracking outbound calls to borrowers to document the collection effort.
- Assist the special asset team on special projects or general department tasks.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
- High school diploma or equivalent GED
- 2+ years of experience in an administrative support role preferred
- Experience using Microsoft Word, Excel, Outlook
- Familiarity with collections processes or financial systems a plus but not required
Skills and Abilities
- Strong organizational and multitasking skills with the ability to prioritize tasks effectively.
- Excellent written and verbal communication skills.
- Attention to detail with a high level of accuracy in processing data and maintaining records.
FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor. FirstBank in an Equal Opportunity Employer, including disability.