ATM Card Operations Supervisor

Branch Operations Lexington, Tennessee Franklin, Tennessee


Position Summary:

Oversight and supervision of the ATM/Card Operations Dept, in addition to performing and serving as back up to a variety of the daily ATM/Debit Card duties listed below.  Provide support to customers, bank personnel, auditors, and vendors.

Essential Duties and Responsibilities:

  • Oversight & Supervision
    • Ability to lead the team successfully
    • Conflict resolution
    • Provide prompt and accurate follow through on all customer/branch personnel inquiries, requests, and complaints in a respectful manner
    • Demonstrate effective interpersonal skills necessary to interact positively with both customers and staff members
    • Communicate effectively with auditors, examiners, risk management, branch personnel, any associate of the organization, and customers
    • Coach their team on effective and accurate communication with branches and customers
  • ATM Operations
    • Orders cash for offsite ATM’s
    • Investigate/Correct ATM Outages
    • ATM Customer Shortage Disputes
  • ATM Support
    • Assist Branches with weekly balancing
    • Trouble Shoot ATM technical issues
    • Open Support Tickets with Vendors
    • Maintain/Update all compliance required ATM Documents
  • Debit Card Program
    • Add/Maintain new and existing cards using (new cards, address changes, card status changes, pin mailers, etc.)
    • Verify Card Confirmation Files
    • Maintain Business Debit Card Agreements
    • Maintain/Order Card Stock Inventory
    • Create New Card Programs
    • Assist customers/branch personnel with debit card issues
    • Assist department with Fraud Alerts
  • Debit Card Disputes
    • Process fraud packets
    • Apply adjusting entries in accordance with Reg E guidelines
    • Process chargebacks in timely manner
    • Monitor Daily Representment Reports and Post entries
  • Responsible for continuing education with Card and ATM regulations, industry updates, and banking products.
    • Attend training and participate in webinars to re-enforce their knowledge
    • Provide ongoing training and support for their team
  • Adherence to Policies and Procedures
    • Attendance
    • Punctuality
    • Required Training
    • Dress Code
    • Safety
    • Compliance
    • Confidentiality



Education and /or Experience

  • High School diploma or general education degree (GED)
  • 1 - 5+ years related management experience and/or training in banking and card regulations with a strong well-rounded knowledge of Regulation E.

FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor. FirstBank in an Equal Opportunity Employer, including disability.