Loan Operations Specialist (Commercial)

Loan Servicing Franklin, Tennessee Lexington, Tennessee


General Functions

Provides loan operations systems administration and operational support as needed to multiple lending functions in accordance with established systems and procedures.   Required to gain a knowledge of all loan operations platform systems as well as core and the interdependencies associated with each procedurally.  Perform necessary research for completion of projects.  Assist with problem resolution as needed.  Assists operations officer/loan servicing center manager.

Major Duties & Responsibilities:

  • Post payments, draws and principal reductions
  • Process loan payoffs.
  • Clear loan unposted transactions.
  • Loan account research.
  • General loan questions/research
  • Resolve day-to-day operational issues
  • Develop and maintain a comprehensive knowledge of the Bank’s core system.
  • Assist in project initiatives by performing necessary research.

Adherence to Policies and Procedures:

  • Attendance
  • Punctuality
  • Required Training
  • Dress Code
  • Safety
  • Compliance
  • Confidentiality

Education and /or Experience

  • High School diploma or general education degree (GED) required
  • Bachelor’s Degree preferred
  • 4+ years of banking experience, working in loan processing or a loan area and knowledge of Jack Henry loan system a plus.


FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor. FirstBank in an Equal Opportunity Employer, including disability.