Description

Summary:

Supports applications and projects across IT and provides a high level of customer support to users across multiple sites.

Essential Duties and Responsibilities:

• Design, install, configure, maintain and perform integration tests of supported applications
• Work with Info Sec to implement and support designated application user controls.
• Conduct research and evaluate new IT technologies for potential application deployment
• Troubleshooting application issues including hardware, software and user access errors
• Work to increase efficiencies and security of existing applications
• Assist with ATM monitoring and technical support
• Ability to work outside of normal business hours when required for application updates and implementations
• Continuing education on all supported applications
• Demonstrate effective interpersonal skills necessary to interact positively with internal customers and Team members
• Adherence to bank defined Policies and Procedures

Qualifications:

Education and/or Experience:

• Bachelor’s Degree in similar field or experience in IT or business environment in lieu of degree
• 2+ years of experience in IT or business environment
• Previous customer support experience with either internal or external customers

Skills and Abilities:

• Proven history of completing tasks with minimal direction
• Strong written and documentation skills
• Possesses advanced analytical and problem-solving skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy