Description

SVP, Creative Technology & Production

Reset your expectations of what a healthcare agency can be. Fingerpaint was founded on a simple, powerful idea: Put people first. By replacing egos with a "Never Paint by Number" philosophy, we empower our teams to create truly original work while delivering integrated marketing and life sciences solutions for patients and providers alike. Fiercely independent, we blend empathy, creativity, and data to solve the industry’s most complex challenges, empowering bold thinkers to craft with the courage and purpose needed to break the mold.

Role Summary

The Production Hub Lead will establish and scale a centralized production model that transforms how Fingerpaint executes creative work. This role requires a visionary production leader to architect scalable, automated, and AI-infused workflows while maintaining the rigorous quality and compliance standards essential in pharmaceutical advertising. You will build and lead a multidisciplinary team of production specialists, partnering with our applied AI team to pioneer smarter systems that create capacity for high-value strategic work.

This is a greenfield opportunity to define the future of agency production—moving from custom execution to intelligent systematization without sacrificing creative quality.

Key Responsibilities

Vision & Strategy

• Architect the Operating Model: Design ways of working, template frameworks and automated workflows that deliver high-volume work at significantly higher margins.
• Technical Subject Matter Expert: Direct development priorities for production automation and workflow tools, ensuring systems are built to meet real-world production needs.
• Strategic Foresight: Proactively research emerging production methodologies and pilot new tools to ensure the agency remains ahead of industry standards.
• Agency Integration: Drive adoption of the Hub model across the agency, partnering with business-unit operations, portfolio operations, and creative leadership to ensure seamless handoffs and clear value demonstration.

Operational Leadership

• Team Management: Direct management of a team of creative technologists—overseeing performance, capability development, and quality standards.
• Lead Mentorship: Serve as an escalation point for production leads in Print, Omnichannel, and Digital, ensuring complex projects receive appropriate support.
• Technical Guidance: Provide hands-on troubleshooting for complex builds (InDesign, Figma) and evaluate new design automation platforms to maintain deep production fluency.
• Resource Strategy: Own end-to-end staffing for the Hub, including hiring, resource allocation, and freelance strategy.
• Quality & Compliance: Establish QA protocols and compliance checkpoints that protect brand integrity and meet pharmaceutical regulatory requirements.

Financial & Performance Accountability

• Operational Metrics: Deliver against financial KPIs, including cost per asset, project margins, and capacity utilization.
• Reporting & Analysis: Track hub performance (turnaround times, client satisfaction, volume flow) and translate data into compelling narratives for executive leadership.
• ROI Optimization: Identify opportunities for margin improvement through process refinement and smart technology investments.

Change Leadership

• Evangelize the Vision: Build internal trust by demonstrating results and communicating the benefits of the Hub model to stakeholders.
• Cultivate Innovation: Foster a culture of experimentation and continuous learning, positioning the team as pioneers of modern production capabilities.
• Pilot Programs: Establish a cadence for testing new automation platforms and methodologies in controlled environments before full-scale implementation.

Qualifications

Required:

• 15+ years of production experience in pharmaceutical advertising or highly regulated marketing environments, with deep expertise across print and digital.
• Senior leadership experience (SVP level) leading large production operations and presenting technical strategy to C-suite audiences.
• AI & LLM Proficiency: Hands-on experience using Large Language Models (e.g., Gemini, Claude, ChatGPT) and automation tools to enhance creative or operational workflows. You should have a clear vision of how these technologies can be applied to scale agency production.
• Expert-level proficiency in Adobe Creative Suite, InDesign, and Figma; able to build complex templates and troubleshoot technical workflows.
• Proven track record leading production teams of 15+ people, including hiring and performance management.
• Demonstrated success implementing production automation or systematic approaches to creative execution.
• Strong financial acumen with experience managing budgets, cost structures, and margin improvements.
• Proactive mindset: A self-starter who identifies operational opportunities and builds solutions before challenges become urgent.
• Regulatory Knowledge: Deep understanding of pharmaceutical requirements (MLR, ADA compliance, and submission processes).

Preferred:

• Experience building or transforming production functions within an agency or in-house environment.
• Demonstrated success in integrating AI-powered tools or machine learning applications into production workflows to improve efficiency and scale.
• Familiarity with DAM systems, project management tools, and modular content production models.
• Strategic experience evaluating and implementing Generative AI tools, automated layout systems, and content adaptation engines.

Success Profile

You are a leader who balances strategic vision with operational pragmatism. You are equally comfortable in the boardroom presenting business cases as you are on the production floor troubleshooting technical challenges. You lead with empathy, geek out about efficiency, and have the technical chops to earn the respect of a high-performing team. You see the future of production clearly and are energized by the idea of perpetual evolution.

Don’t meet every single requirement? That’s okay! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Fingerpaint, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles! Our team of qualified recruiters can match you with the right opportunity. Fingerpaint Group provides equal employment [and affirmative action] opportunities to all applicants and employees. We are proud to recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status, or citizenship status.