Description

• Serve as the technical support lead for the "Skills" framework rollout in our Learning Management System (LMS). This includes mapping competencies to roles, configuring the LMS back-end, and ensuring the departmental rollout is technically sound and user-friendly.
• Own the L&D shared inbox during working hours, managing the process for external learning requests. This includes policy clarification, system troubleshooting, and providing direct support to employees.
• Conduct targeted research to identify "what's new" in the AI for L&D landscape. This includes scouting emerging tools, analyzing how AI can automate content curation, and identifying innovative ways to personalize learning paths within the LMS to drive higher engagement.
• Support the Diversity, Inclusion, and Belonging (DIB) lead on an ad-hoc basis. This involves operational support for Employee Resource Groups (ERGs) and ensuring our learning library is representative and inclusive.

• Function as a Junior Learning Architect, responsible for the technical execution of a major company-wide skills initiative.
• Create a short "Quick Start Guide" for the new Skills platform, specifically for employees and managers.
• Learn the 'mechanics' of HR by managing the full lifecycle of learning requests, gaining deep experience in corporate policy and system administration that fits around their academic schedule.
• Analyze trends in external learning requests to identify common needs and suggest internal alternatives.
• Create a "Standard Operating Procedure" (SOP) or a FAQ document for the external learning request process to streamline future admin work.
• Build a resume that shows they can handle the high-tech side of HR (AI and LMS) while maintaining the human element (DIB and employee support) in a professional, fast-paced environment.
• Generate a weekly "Learning Health" report showing system login rates and course completion data for the departments they support.

• Pursuing a degree in Human Resources, Organizational Development, Business, or Education (with an interest in Diversity & Inclusion) OR relevant functional experience. 
• High "Digital Fluency"—someone who enjoys diving into system back-ends, testing new software, and translating technical processes for others. Must be innovative and proactive in identifying modern learning solutions.
• Task-oriented with exceptional time management and prioritization skills, a systems-oriented mindset, and a service-oriented approach to employee support.

Don’t meet every single requirement? That’s okay! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Fingerpaint, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles! Our team of qualified recruiters can match you with the right opportunity. Fingerpaint Group provides equal employment [and affirmative action] opportunities to all applicants and employees. We are proud to recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status, or citizenship status.