Sr. Director, Operations
Description
Intro:
Reset your expectations of a health and wellness agency. Independent by design and built on a foundation of empathy, Fingerpaint celebrates what you bring as both a professional and an individual. With talent across the United States and Europe launching more than 200 brands, we are committed to creating an executing meaningful experiences. Here, creativity happens naturally - we attract top talent and give them a space to grow and collaborate.
Objectives of This Role:
The Operations team enables Fingerpaint to deliver best-in-class, award-winning work for our clients. The Sr. Director, Operations is the creative problem-solver who maximizes operational efficiency and client profitability through active management of staff and finances in addition to workflow and process improvement. You are forward-thinking when it comes to staff plans and can thoughtfully craft the optimal mix of people to realize maximum profitability, work quality, and creative output. You enjoy the challenge of enacting change to reflect longer-term vision and company culture.
The Sr. Director, Operations will be assigned to a client team account, working closely with the PM and business management leads for that account, will ensure successful project delivery, the financial wellbeing of the account, efficient and consistent processes and adherence to client standards.
Additional responsibility of the Sr. Director, Operations are:
- Establish process standards (i.e. onboarding, client training SOP's, etc) for assigned client team account and ensure continued adherence to those processes across all brands in Fingerpaint Group.
- Facilitating monthly internal health check meetings to report on risks and opportunities across all brands a part of assigned client team
- Interfacing with client procurement contacts on assigned client team
Duties and Responsibilities:
Team Management
- People management of Sr. Business Manager
- Contribute to goal setting for the full agency, ensuring the overall agency/team objectives are well understood by all team members
Operational Excellence
- Partner with Operations Leads and PM Leads to foster an environment of continuous improvement by assessing, establishing, and implementing processes, methodologies, and tools intended to maximize workflows and operational efficiency
- Establish best practices for client workflow management
- Establish and build effective working relationships with key discipline leads (including account services, creative, strategy, marketing technology, media, etc)
- Ensure all team members' adherence to agency and client standard operating procedures and utilization of appropriate tools and templates
- Instill a philosophy of proactive and strategic resource management. Be a key partner to agency and discipline leaders to prioritize and forecast staffing requirements and fill resource gaps through resource sharing/freelance
- Serve as client-facing partner in key meetings (ie, agency evaluations, new business initiatives, onboarding/ workflow, business planning, financial meetings, etc)
Financials
In collaboration with business management, finance, account lead, and operations lead, management of client monthly and annual forecast
- Partner with Business Management Lead to maintain awareness of overall financial health (including profitability) and track trends/ progress over time across business units and accounts
- Review of all SOW's to ensure consistency across accounts and business units
- Understanding of all client financial requirements and platforms, ensuring team adhere to client processes
- Participation in key client financial meetings
Job requirements
- 8+ years of related professional experience in project management and/or operations management within a healthcare/pharmaceutical advertising and marketing agency environment
- Experience working in client financial platforms (i.e. Decideware)
- Thorough understanding of project/program management techniques and methods
- Excellent knowledge of profitability performance evaluation techniques and key metrics
- Outstanding knowledge of data analysis, reporting, and budgeting
- Working knowledge of program management software
- Advanced MS Excel skills required
- Working knowledge of MS Powerpoint and presentation skills
- Business acumen with a strategic ability
- Excellent organizational and leadership skills
- Proven ability to build teams
- An analytical mind-set with great problem-solving abilities
- Excellent communication and active listening skills
- Preferred experience with Ziflow, Workamajig, Jira, or similar tools
- Able to travel to clients in New Jersey and to the Cedar Knolls, NJ office once or twice a month
Don’t meet every single requirement? That’s okay! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Fingerpaint, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles! Our team of qualified recruiters can match you with the right opportunity. Fingerpaint Group provides equal employment [and affirmative action] opportunities to all applicants and employees. We are proud to recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status, or citizenship status.