Business Systems Analyst – Hybrid (Makati Office) | Day Shift | HMO
Description
Location: Hybrid - Must work in our Makati office at RCBC Plaza Tower 1, Makati (Accepting candidates from Greater Manila Area)
Schedule: Monday to Friday, 6:00 AM - 3:00 PM PHT
About the Company
Since 2016, Filta has been an award-winning, Australian-owned BPO partnering with forward-thinking businesses to build full-time teams in the Philippines and Colombia.
At Filta, we’re not just an outsourcing company - we’re a global community of talented people who care about doing great work the right way. We’re building a place where great minds connect, collaborate, and make a lasting impact.
To make this happen, we need people who create meaningful experiences for those who matter most - our clients, our teammates, and future talent.
Join a team that values ownership, candour, and great service - for our clients and for each other.
We are currently looking for a proactive Business Systems Analyst to join our Digital Transformation & Development team.
Why You’ll Love Working With Us
- HMO healthcare for you and your 1 dependent (with COVID insurance).
- 20 combined SL/VLs per year accrued from day one (you will have 10 accrued once you pass regularization).
- 13th-month bonus and Government-mandated benefits.
- Equipment will be provided + internet allowance.
- Access to work in one of our Manila-based offices.
- Member Wellness Program + Regularization drink.
- Paid birthday leave + birthday cake.
- Welcome gift packs + Work anniversary gifts.
- Year-End Party + Christmas hamper.
The Operational Need:
As our Business Systems Analyst, you are the dedicated system owner. You don't just "fix" things; you ensure our platforms are configured to their full potential to support how we actually work.
What You’ll Be Doing:
Reporting to the Digital Transformation and Development Manager, you will spend your time across five key areas:
- Platform Excellence: Act as the authoritative owner of our SaaS systems. You’ll manage custom fields, workflow stages, and automation rules, ensuring new vendor features are evaluated and implemented for business value.
- Business Process Analysis: Ensure configuration follows business logic. You’ll interview users, map end-to-end processes, and identify gaps where platforms can be better aligned to operations.
- Data Quality & Reporting: Maintain trustworthy data. This includes running audits to resolve duplicates, implementing validation rules at the point of entry, and building dashboards for real-time leadership insights.
- Documentation & Training: Capture and transfer knowledge. You’ll create user guides and conduct training sessions so new recruiters or sales staff can be productive.
- Vendor Relationship Support: Serve as the first point of contact for platform issues, manage support tickets, and monitor vendor roadmaps.
What You’ll Bring
Critical Attributes:
- The Explorer: You open new platforms and start clicking. You read vendor docs for fun and find hidden settings before anyone asks.
- The Translator: You can hear a user say a system is "annoying" and translate that into specific technical improvements.
- The Owner: You feel personally responsible for system health and data integrity; you don't wait for a ticket to investigate a drop in quality.
Technical Experience & Skills:
- Education: Bachelor’s degree in Business Information Systems, MIS, IT, Computer Science, or Business Admin with an IT specialization.
- SaaS Proficiency: Demonstrated ability to learn and configure SaaS platforms independently.
- Core Concepts: Deep understanding of user roles, data objects, workflow triggers, and API capabilities.
- Communication: Ability to work effectively across Filipino and Australian teams, adjusting your vocabulary for both stakeholders and developers.
What This Role is NOT
- Not a Developer: If you want to write code or build APIs from scratch, this isn't it. You document requirements and hand them to the dev team.
- Not Help Desk: This is proactive optimization, not reactive password resets.
- Not a Passive Executor: We need a self-starter who creates structure from ambiguity, not someone who needs a fully defined brief for every task.
Bonus Points For
- Previous experience specifically with Jobvite or Freshsales administration.
- Experience working in a global recruitment or outsourcing environment.
Ready to Apply?
We’re excited to meet you. Click Apply, upload your CV, and complete our brief questionnaire.
Important: This role is open to Filipino citizens only. Applications must be submitted in English.