Customer Operations Administrator | Onsite (Makati Office) | Full-Time | HMO + 1 Dependent

Administration Manila, Philippines

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Description

Position at FiltaGlobal Philippines Inc.

Location: Onsite - WeWork RCBC Plaza Tower 1
Schedule: Monday to Friday, 6:00 AM – 3:00 PM PHT

About the Company
 
Our client is a forward-thinking property technology business dedicated to transforming how residential communities connect and operate. Operating internationally from a Melbourne base, the company culture is built on growth, creativity, and resilience. The team is composed of "thinker-doers" who view their work as a purposeful contribution to making a meaningful impact on people's lives.
 
They are looking for a detail-oriented Customer Operations Specialist professional to join a growing team where creative problem-solving and adaptability are highly valued.
 
Why You’ll Love Working With Us
 
  • HMO healthcare for you and your 1 dependent (with COVID insurance).
  • 20 combined SL/VLs per year accrued from day one (you will have 10 accrued once you pass regularization).
  • 13th-month bonus and Government-mandated benefits. 
  • Equipment will be provided + internet allowance.
  • Member Wellness Program.
  • Year-End Party + Christmas hamper.
 
What You’ll Be Doing
 
Reporting directly to the Melbourne-based Customer Operations Lead, you will be a vital link in the customer service chain. Your mission is to ensure seamless onboarding and provide high-quality support to residents and property managers.
Your responsibilities will include:
 
  • Execute Data-Driven Onboarding: Configure new building data, amenities, and resident profiles within the platform with high precision.
  • Deliver Tier 1 Support: Respond to helpdesk inquiries from property managers and residents, resolving known issues using documented SOPs.
  • Ensure Data Integrity: Cross-check data against source documents, flagging discrepancies and maintaining organized records of progress.
  • Optimize Systems: Collaborate on testing and configuring new support tools and helpdesk processes.
  • Drive Operational Insights: Assist in creating performance reports regarding support volumes, resolution times, and common inquiry themes.
 
What You’ll Bring
 
  • Strong Administrative Background: Proven experience in data entry, record-keeping, or general administrative support.
  • Technical Proficiency: Professional-level skills in spreadsheets (Excel/Google Sheets) and email communication.
  • Exceptional Attention to Detail: A natural inclination for accuracy and following structured checklists.
  • Customer-Centric Communication: Ability to maintain clear, professional, and friendly written communication at all times.
  • Adaptability: A mindset ready to embrace AI tools and navigate evolving internal processes.
 
Bonus Points For:
 
  • Experience with CRM and Helpdesk tools like Hubspot or Intercom.
  • Prior experience in PropTech or real estate operations.
  • Familiarity with creating reports on support performance data.
 
Ready to Apply?
 
We’re excited to meet you. Click Apply, upload your CV, and complete our brief questionnaire.
Want to fast-track your application? Connect with Ninna on LinkedIn.
Important: This role is open to PH citizens only. Applications must be submitted in English.

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