IT Manager – Hybrid | Dayshift

IT/Development Manila, Philippines

Apply

Description

Position at FiltaGlobal Philippines Inc.

Location: Hybrid - Must work in our Makati office, RCBC Plaza Tower 1, Makati
Schedule: Monday to Friday, 6:00 AM – 3:00 PM or 10:00 AM – 7:00 PM (MNL)
 
About the Company
 
Since 2016, Filta has been an award-winning, Australian-owned BPO partnering with forward-thinking businesses to build full-time teams in the Philippines and Colombia.
 
At Filta, we’re not just an outsourcing company - we’re a global community of talented people who care about doing great work the right way. We’re building a place where great minds connect, collaborate, and make a lasting impact.
 
To make this happen, we need people who create meaningful experiences for those who matter most - our clients, our teammates, and future talent.
 
Join a team that values ownership, candour, and great service - for our clients and for each other.
 
We’re now looking for a proactive IT Manager to step into a strategic role and lead our global technology environment into its next phase of growth.
 
Why You’ll Love Working With Us

  • HMO healthcare for you and 1 dependent (with COVID insurance)

  • 20 combined SL/VLs per year, accrued from day one (10 credited post-regularization)

  • 13th-month bonus + government-mandated benefits

  • Computer provided + monthly internet allowance

  • Access to work in one of our Manila-based offices

  • Member Wellness Program to support balance and well-being

  • Paid birthday leave + birthday treat

  • Doona Days - additional leave credits for self-care, and reset

  • Welcome gift pack + work anniversary gifts

  • Year-End Party + Christmas hamper

  • Regular social activities across teams and time zones

 
What You’ll Be Doing
 
Reporting directly to an Australia-based Chief Operating Officer (COO) , you will serve as the strategic leader for the IT department. You will transform daily support operations from reactive tasks into a proactive, high-performing global service engine. Your key responsibilities will include:

  • Strategic Planning & Roadmapping: Conducting full structural assessments of endpoints, tooling, and security infrastructure to deliver and execute a rolling 12-month IT roadmap.

  • Risk & Compliance Management: Establishing a live risk register and maintaining robust IT controls to actively support the company’s ISO 27001 certification and compliance standards.

  • Global Operations & Service Quality: Overseeing multi-site hardware lifecycles, endpoint configurations, and Level 1/Level 2 helpdesk service delivery across multiple time zones.

  • Team Leadership & Mentorship: Coaching, managing, and developing IT team members to establish clear service standards built on an exceptional user-focused ethic.

  • Infrastructure Design: Designing and implementing physical IT environments for office expansions, ensuring consistent network setup, access control, and hardware standards.

 
What You’ll Bring

  • Leadership Experience: 5+ years of total experience in IT, with at least 2 years in a management or senior lead role directly managing technical staff.

  • Strategic Execution: Proven track record of independently building, presenting, and executing comprehensive technology roadmaps.

  • Technical Proficiency: Hands-on experience with Microsoft 365 and/or Google Workspace administration.

  • Operations & Risk Management: Solid background in helpdesk operations (SLA design, ticketing tracking) alongside a working knowledge of IT security frameworks and risk analysis practices.

  • Global/Multi-Site Exposure: Prior experience supporting a multi-site or multi-country technology ecosystem.

  • Core Attributes: Exceptional, jargon-free communication skills capable of summarizing technical risk into clear business context for executive stakeholders.

Bonus Points For

  • Formal certifications or advanced knowledge in the ITIL framework.

  • Direct hands-on experience navigating an external ISO 27001 or SOC 2 audit process.

  • Experience negotiating hardware procurement contracts and conducting commercial vendor evaluations.

 
What's the next step?
 
Kindly complete a video introduction through this link: https://www.videoask.com/fw8zqi6iv
Important Note: This is a required step in the process. Kindly send your video as soon as you apply. 
 
Tell us why you think your background, no matter how unique, would make you great in this role.
 
Want to fast-track your application? Connect with Ninna on LinkedIn.
Important: This role is open to PH citizens only. Applications must be submitted in English. 
 
#filtacareers

Apply Apply Later
← Back to Current Openings

Share