eCommerce Customer Service Representative – Remote | 6-Month Contract
Description
Location: Work From Home - Greater Manila Area
Schedule: Monday to Friday, 6:30 AM - 3:30 PM PHT
About the Company
Our client is an established lifestyle brand with a long-standing global presence. Known for delivering high-quality products, the brand remains focused on providing excellent shopping experience and fostering meaningful, long-term customer relationships.
They’re now looking for an eCommerce Customer Service Representatives to join their growing team.
Why You’ll Love Working With Us
- 13th-month bonus and Government-mandated benefits.
- Equipment will be provided + internet allowance.
- Access to work in one of our Manila-based offices.
What You’ll Be Doing
Reporting directly to an Australia-based manager, as an eCommerce Customer Service Representative, you'll be a key driver in managing the entire customer journey, delivering the brand’s promise, and providing invaluable team support.
Your responsibilities include:
- Proactively resolving customer inquiries (order issues, refunds, product knowledge) via email and live chat using Gorgias and Salesforce.
- Managing the full customer experience from the moment an order is received through post-delivery.
- Acting as a product expert, providing styling advice and ensuring the brand's tone of voice is consistently implemented.
- Assessing and processing online customer returns and escalating complex complaints promptly.
- Providing valuable insights to the team based on customer feedback to drive continuous improvement in the customer experience.
- Supporting the wider team with essential functions like RTS, Sold Outs, and Quality Check (QC) of returns.
What You’ll Bring
- Minimum of four years of experience in customer service or a similar role.
- Proven experience in an e-commerce Customer Service role.
- Proficiency in Microsoft Office including Outlook, Word, and Excel.
- Excellent written and verbal communication skills that are friendly and engaging.
- Exceptional time management and organizational skills with a strong sense of urgency.
Bonus Points For:
- Experience with Shopify, Salesforce, or Gorgias or other similar customer service software (Technical Tool Keywords: Gorgias, Shopify, Salesforce, AP21).
- Demonstrated ability to take ownership, adapt easily, and multitask.
- A great eye for design and high attention to detail.
- Ability to proactively contribute ideas for continuous improvements in team meetings.
Ready to Apply?
We’re excited to meet you. Click Apply, upload your CV, and complete our brief questionnaire.
Important: This role is open to Filipino citizens only. Applications must be submitted in English.
#filtacareers